One Stop - Customer Service Assistant

One Stop Stores Ltd; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known retail company is seeking a Customer Service Assistant in Leicester. In this role, you'll provide outstanding customer service, maintain store organization, and participate in community events. Ideal candidates will possess strong communication skills and thrive in a fast-paced environment. Flexible working options are available.

Benefits

Flexible working hours

Participation in community events

Employee discounts

Comprehensive training programs

Qualifications

• Passion for providing excellent customer service.
• Ability to handle various store tasks efficiently.
• Willingness to participate in community and charity events.

Responsibilities

• Provide great customer service and assist shoppers.
• Stock shelves and maintain store organization.
• Follow safety and security procedures at all times.
• Respond quickly to customer inquiries at checkout.
• Organize and maintain a clean work environment.

Skills

Excellent customer service

Ability to work in a fast-paced environment

Teamwork

Attention to detail

Communication skills

Job description

Overview

Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd.

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the “have your say” survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
• Following policies and maintaining a welcoming environment.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Keeping myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available.
• Following the Think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• Working in a clean, tidy and organised manner with aisles kept clear.
• At times, running the shift in the absence of the Shift Leader and Store Manager.
• Following all training to keep the team safe and compliant with the law.
• If the store has a Post Office Local, duties will include day-to-day post office operations and background checks; passing checks is required to proceed with this role.

What’s in it for you

One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks different for each of us. We welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others may need different arrangements. Talk to us about how we can support during your application.

One Stop Benefits

To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page. One Stop operates as part of the Tesco Group; benefits may differ from Tesco.

Community Involvement

We’re proud to give back in meaningful ways. Over the past decade we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio.

Diversity & Inclusion

We’re an inclusive workplace that celebrates diverse backgrounds. We are a Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.