Customer Service Specialist (Call Center)

Futura Design Ltd; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading OEM client in Coventry is seeking a Customer Service Specialist (Call Center) for a contract position until March 2026. The role involves providing general customer service and support across multiple channels, including in-person, phone, and online. Candidates should have experience in customer service, capable of addressing both low and higher complexity inquiries. The role also requires acting as a liaison between customers and various departments, ensuring smooth communication and service delivery.

Qualifications

• Experience in customer service, including technical and non-technical support.
• Ability to handle high volume low complexity inquiries.
• Skills in customer issue analysis and resolution.

Responsibilities

• Provide customer support via phone, online chat or text.
• Act as liaison between customers and production/distribution departments.
• Handle customer inquiries both in office and distribution center.

Job description

Overview

Our OEM Client based in Whitley, Coventry, is searching for Customer Service Specialist (Call Center) to join their team, Inside IR35. This is a contract position until 1st March 2026.

Umbrella Pay Rate: £23.64 per hour.

Duties

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers which includes Remote Customer Service and providing customer service and support via phone, online chat or text.
• This includes Call centre-based customer support in response to a high-volume of low complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Distribution Center Customer Service which is performed in a distribution centre, product returns/repair centre, or field walk-in customer service facility.
• The candidate will be acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non-technical customer support in a walk-in service centre Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Level Required

• An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience.

Responsibilities

• Works independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies and practices.