Customer Care Specialist

GES; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global service provider for the exhibitions industry is seeking a full time Customer Care Specialist based near Birmingham. You will excel in communication and provide exceptional customer service via various channels. The role offers a hybrid working model, competitive salary based on experience, and 25 days of annual leave plus public holidays.

Benefits

25 days annual leave

Opportunities for career progression

Support for diversity and inclusivity

Qualifications

• Proven experience in a similar role providing customer service.
• Ability to resolve queries and maintain customer relationships.

Responsibilities

• Handle customer enquiries and document interactions in CRM systems.
• Resolve queries with both customers and exhibitors.
• Enter and manage orders, including payments and invoices.
• Conduct outbound soft selling and maintain KPIs.

Skills

Excellent communication

Attention to detail

Time management

Proficient in Microsoft Office

Job description

Overview

Are you proactive and an excellent communicator who is looking to join a fast paced, dynamic exciting Company?

Do you enjoy providing exceptional customer service and solving challenges? If so, we have the job for you.

GES are currently recruiting for full time Customer Care Specialists to come and join our Customer Care Team.

Based in our office at the NEC near Birmingham with hybrid working available, you will provide sales and general support for Exhibitors within the UK, via inbound and outbound phone calls, live chat, e-mail, white mail or other communication methods for all pre and post show inquiries and orders.

What will you do?

• Handle customer enquiries with appropriate and timely follow through and document all customer interactions and tasks immediately within the CRM systems.
• Resolve queries and issues both internally and with exhibitors.
• Act as a liaison between lines of business and exhibitors.
• Enter exhibitor, contractor and internal orders as appropriate, take payments, raise invoices and handle any related queries
• Outbound soft selling, sales through service and up-selling with existing clients
• Maintain and achieve all department and personal KPI’s and Objectives, as set by the department or line manager.

Who you are

You will be an excellent communicator, have great attention to detail and be proficient in time management. You will be proficient in the use of Microsoft Office: Outlook, Word, Excel and PowerPoint and will have experience working in a similar role. You will have the ability to “own” customer contacts and build relationships.

Who we are

GES is a global full-service provider for the exhibitions industry. We deliver extraordinary event experiences through partnership-driven productions.

Our vision is to grow with our customers and create a truly sustainable future for events. Introducing innovative technology that opens opportunities for stakeholders to thrive. We want to ensure that the Events Industry continues to thrive in partnership with our people and planet.

Through our business we endeavour to:

• Support and grow with our customers to create a truly sustainable future for events.
• Introduce innovative technology that opens opportunities for stakeholders to thrive.
• Use our influence to drive positive change

Salary

This role offers a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.

Hours of work

Normal working hours are Monday to Friday 8.30am – 5pm. On occasion you may be required to work evenings and weekends during busy periods to meet the demands of the business.

Annual leave

Our holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays), pro rata for part time roles.

Development and Benefits

At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers, progression is key to the business growing.

Equal Opportunities

In compliance with our commitment to diversity and inclusivity, we actively encourage applications from all qualified individuals regardless of age, race, ethnicity, gender, sexual orientation, disability, religion, or any other characteristic protected by law. We firmly believe in equal opportunities for all and strive to create a workplace where every individual can thrive and contribute their unique perspectives and talents.

Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants. Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.