One Stop - Customer Service Assistant

One Stop Stores Ltd; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail chain in the UK is looking for a Customer Service Assistant to provide excellent service in a fast-paced environment. Responsibilities include interacting with customers, managing store tasks, and ensuring safety. Ideal candidates will demonstrate enthusiasm and a commitment to service excellence. This full-time position offers flexible working opportunities and a supportive team environment.

Benefits

Flexible working hours

Colleague benefits

Community engagement opportunities

Qualifications

• Enthusiasm for customer service and the ability to work in a team.
• Ability to handle various store tasks, including customer feedback and safety protocols.
• Willingness to participate in community and charity events.

Responsibilities

• Know my customers and serve them with passion and pride.
• Work across all areas of the store to ensure tasks are completed.
• Respond quickly to assistance calls or interventions on self-service checkouts.

Skills

Customer service

Communication

Teamwork

Job description

Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd.

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for

• Know my customers and serve them with passion and pride, giving great natural service.
• Actively encourage customers to provide feedback on their shopping trip through the ‘have your say’ survey.
• Work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of customers.
• Put training into practice to ensure we work safely.
• Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Be knowledgeable about store performance, understand the part I play and what we need to do together to deliver profit.
• Be myself, live our values, make everyone feel welcome and follow store policies.
• Clock in and out at the start and end of shifts to ensure accurate pay for hours worked.
• Keep myself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
• Follow the Think 25 policy when serving age-restricted products to all customers.
• Respond quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• Work in a clean, tidy and organised manner with aisles kept clear.
• May be responsible for running the shift in the absence of the Shift Leader and Store Manager.
• Follow all training received to keep self, others and the store safe and legal.

If this store has a Post Office Local, duties will include day-to-day operations of the post office and you will be required to pass a Post Office Financial and criminal conviction background check; if checks fail, the offer may be withdrawn.

What’s in it for you?

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.

Flexible Working

We know life looks different for everyone. At One Stop, we welcome conversations about flexible working and how we can support you during your application and employment.

One Stop Benefits

We offer a wide range of colleague benefits. To explore the full list of benefits, please click here and scroll to the bottom of our Careers Page.

One Stop operates as an independent business within the Tesco Group. Benefits may differ from those available at Tesco.

Diversity & Inclusion at One Stop

We’re an inclusive workplace that celebrates diverse backgrounds, perspectives and experiences. As a Disability Confident Leader (Level 3), we offer reasonable adjustments throughout the recruitment process to ensure fair opportunities. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

Jobs may include a right-to-withdraw notice if a successful applicant is found before the closing date.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail

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