Customer Service Representative jobs in United Kingdom

Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We are a remote-first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London.

At Traackr, we’re lucky to have a team of kind, driven, and respectful humans from around the world. We operate on a culture of mutual respect, with core value pillars including:

• Trust. We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity.
• Diversity. Bringing diverse perspectives to the table results in stronger outcomes. All are welcome.
• Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds.
• Ownership. We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments.
• Mutual success. We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success.

Our team also loves having fun together, with many employee-led initiatives like the Traackr Summer Olympics annual workout challenge!

The Client Partner plays a crucial role in developing and managing relationships with larger and more complex clients to drive revenue growth. This position requires a high degree of independence and expertise in complex technical and business matters. The Client Partner will pursue new account relationships and identify business opportunities to upsell services/products while ensuring customer retention and success.

• Develop and implement account strategies that maximize revenue potential, utilizing solution selling as the primary approach.
• Cultivate and maintain strong relationships with C-level and VP-level client contacts, becoming a trusted partner and advisor.
• Clearly articulate the company's market positioning, differentiating solutions, and how our platform can positively impact the client's business by engaging both business and technology stakeholders.
• Collaborate with clients to define and report on success criteria for the partnership, ensuring alignment with their business objectives.
• Manage every aspect of the commercial relationship for assigned accounts, ensuring consistent delivery of products and services that meet client needs.
• Maintain regular communication with clients to promote satisfaction, drive retention, and ensure ongoing contract renewal.
• Secure resources and collaborate with Customer Success (CS) and Professional Services (PS) teams to exceed client expectations and expand relationships.
• Provide insights and feedback to internal teams regarding product and service improvements based on client feedback and market trends.
• Provide sales quotes and respond to requests for proposals, contributing to the successful growth of the client portfolio.
• Serve as the ultimate point of escalation for all issues related to assigned accounts, ensuring effective resolution and client satisfaction.

• 5-7 years of experience in client partnership, account management, or related roles, including 2-5 years in a sales capacity.
• Experience in the influencer marketing industry.
• Fluency in English and French.
• Proven track record of developing relationships with larger, complex clients and driving revenue growth.
• Familiarity with digital marketing and the marketing technology stack.
• Prior experience with influencer marketing or in a marketing SaaS environment is preferred.
• Strong interpersonal skills with the ability to build and maintain executive-level relationships.
• Excellent communication skills, capable of articulating complex concepts clearly and effectively.
• Bachelor's degree in a relevant field.

• Competitive Salary
• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend
• Coworking Office Subscription for Collaborative Spaces
• Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents*
• Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs
• Paid Parental Leave to Support Quality Time with Your Loved Ones
• Career Development, including Internal and External Training Opportunities
• *Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified occasionally. Ask for more details about benefits in your specific region.

This position is 100% remote, with the understanding that occasional in-person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager.

Traackr employs individuals in multiple US states and countries. We use market benchmark data and geographic zones to determine our salary ranges. Your zone's specific pay range is dependent on your location. We encourage you to discuss your zone-specific pay range with your recruiter at Traackr for more details.

Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Traackr does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to Traackr employees or through our website. Traackr will not pay fees to any third-party agency or company without a signed agreement with Traackr.

Traackr, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at https://www.traackr.com/privacy-policy.

All questions, comments, and requests regarding data processing at Traackr should be addressed to HR@traackr.com.