Customer Service Specialist — Flexible Hours & Training

Political, International and Development Studies Student Association; York and North Yorkshire; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading insurance firm is seeking dedicated customer service professionals to provide exceptional support to clients via various communication channels. The ideal candidate will possess strong problem-solving skills, a positive attitude, and the ability to coach customers effectively on digital platforms. This role offers flexible working conditions and generous benefits, including pension contributions and holiday options.

Benefits

Bonus opportunity up to 6%

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Paid volunteering days

Qualifications

• Ability to build rapport and show empathy with strong listening skills.
• Talented problem solvers who challenge the status quo.
• Enjoy working and learning to deliver excellent customer service.

Responsibilities

• Communicate with customers via secure messaging, phone, or LiveChat.
• Coach customers on using digital platforms effectively.
• Support customers in their pension engagement.

Skills

Phone manner

Problem-solving

Teamwork

Coaching on digital platforms

Positive attitude

Job description

A leading insurance firm is seeking dedicated customer service professionals to provide exceptional support to clients via various communication channels. The ideal candidate will possess strong problem-solving skills, a positive attitude, and the ability to coach customers effectively on digital platforms. This role offers flexible working conditions and generous benefits, including pension contributions and holiday options.