Client Relationship Manager

West Sussex.info; Selsey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider based in Selsey is seeking a Client Relationship Manager to enhance client partnerships and ensure satisfaction. The role involves maintaining client relationships, managing contracts, and achieving strategic growth targets. Ideal candidates will have experience in client management, strong interpersonal skills, and a proactive attitude. This permanent position offers competitive salary and numerous benefits including a bonus and support for nursery fees.

Benefits

Competitive salary

Annual bonus

Contribution towards nursery fees

Pension

Two Company paid volunteer days per year

Employee Assistance Program

Company paid social events

Gift vouchers for birthdays and anniversaries

Qualifications

• Previous experience in a Client Relationship Manager role is recommended.
• Demonstrated ability to identify client needs and propose effective solutions.
• Strong alignment with company's core values.

Responsibilities

• Develop and nurture trusted relationships with clients.
• Respond to client queries and handle complaints efficiently.
• Manage contracts and ensure service level agreements are met.

Skills

Client relationship management

Interpersonal skills

Communication

Problem-solving

IT literacy

Job description

Helping people find jobs in the local area since 2008

Join Our Team as a Client Relationship Manager!

Are you passionate about building lasting connections and driving growth? We’re looking for a dynamic Client Relationship Manager to take our client partnerships to the next level.

If you thrive on making clients feel valued and supported, we want to hear from you!

Client Relationship & Account Management

• Represent Target professionally, upholding company values at all times
• Understand and align with Target's mission to continuously improve company performance and reputation
• Develop and nurture trusted relationships with clients and key stakeholders
• Maintain accurate records and update the CRM system consistently
• Schedule and lead reviews to assess client satisfaction with products and services
• Attend client meetings to deepen engagement and strengthen account relationships
• Respond to day-to-day queries, questions, and project updates with clarity and efficiency
• Handle client complaints promptly, professionally, and with integrity—following correct procedures and ensuring corrective actions are completed
• Attending industry events and in person meetings as required

Client Growth & Strategic Engagement

• Achieve strategic growth targets for your allocated clients and update strategy where applicable
• Understand clients' pain points and promote Target's broader service offerings to enhance client value
• Assist with marketing content for nominated clients, such as case studies
• Assist with tender documents for current and prospective clients when required

Contract Management

• Manage assigned accounts, ensuring service level agreements (SLAs) are met
• Agree project timescales with internal stakeholders (when the standard SLA not achievable) and communicate to the client in advance of the project commencing
• Manage contracts (renewals, creation, disputes, and queries)
• Strong alignment with Target Professional Services' core values
• Demonstrated ability to identify client needs and challenges, and propose effective solutions
• Advanced skills in client relationship management. Previous experience in a Client Relationship Manager role is recommended
• Exceptional interpersonal, communication, and persuasion skills
• Proven track record of delivering outstanding customer service
• Positive, proactive attitude with a high level of motivation and work ethic
• Solid IT literacy
• Highly organized with a strong ability to prioritize tasks and consistently meet deadlines

Package:

• Starting salaryCompetitive
• Hours (36.25) Monday-Friday between 9am-5pm
• ContractPermanent
• LocationOffice baseSelsey, West Sussex
• Target is anEmployee Ownership trust- you will become a beneficiary after 12 months employment
• Annual bonus (subject to company performance)
• Supportive & friendly team
• Contribution towards nursery fees
• Pension
• Growing business with opportunity for career progression
• Two Company paid volunteer days per year
• Employee Assistance Program
• Company paid social events throughout the year
• Birthday, work anniversary, and Christmas gift vouchers

Target Professional Services

are market leading global tracing and data verification specialists. We have provided innovative services to the pension and finance sector for over 35 years. We became an Employee Ownership Trust (EOT) in 2022.

Our company values

Respect, Passion, Integrity, and Innovation underpin everything we do. Our culture is supportive and friendly with good opportunities for career progression and personal development.

Our Vision

Everyone connected to their pensions and savings. Securely, confidently, globally

Our Mission

By applying a unique blend of technology and customer focus, we provide agile solutions that deliver accurate data to the pensions and savings sector globally