Customer Service Representative jobs in United Kingdom

JMAC Group Stockton-On-Tees, England, United Kingdom

Location: Stockton-On-Tees (site-based)

Hours: Monday – Friday 08:30am – 16:30pm – may require some flexibility

Type: Permanent

The Group Commercial Manager plays a key leadership role within the JMAC Group, supporting the Chief Commercial Officer (CCO) in driving the Company’s overall commercial performance across all business units. This position is responsible for leading commercial strategy execution, contract management, pricing, and business development processes to ensure profitable growth, client satisfaction, and long‑term value creation for the Group. They will act as a central point of coordination between the commercial, finance and operations teams, ensuring consistency of approach, compliance with contractual obligations, and delivery of agreed commercial objectives.

• Prepare and develop strategies to take the business forward in line with Group policy
• Review and revise long‑term strategies on an ongoing basis
• Understand the Turnover and Direct Cost Objectives for each business and division
• Identify current Order Book value and longevity per Business Unit. Identify gaps in the Group Order book and create a plan with estimators to fill potential gaps and ensure we are always working with an order book above the forecasted objectives per unit
• Audit WIP Stage and create action plan to increase efficiency of reporting commercial performance across the Group and use to drive change
• Create and present Divisional business unit plans showing how you will aid and drive the teams to increase revenue and bottom line margin in each division
• Define and implement CVR per site across JMAC Industrial & Access Group
• Highlighting costs to run and facilitate each site per week and month vs Revenue generation
• Lead the preparation, negotiation, and management of key customer and supplier contracts, ensuring commercial risk is appropriately managed
• Support the development of standardised commercial processes, templates, and governance controls across the Group
• Monitor market trends, competitor activity, and customer insights to inform pricing, positioning, and business development strategies
• Prepare and present regular commercial performance reports and forecasts to the CCO and Executive Board

• Have proven experience in a similar role, ideally within a multi‑site or group structure.
• Have a strong track record in contract negotiation, pricing strategy, and commercial risk management.
• Have excellent financial and analytical skills; able to interpret complex commercial data and identify performance drivers.
• Be able to demonstrate a strong understanding of contract law, procurement, and project finance principles.
• Have exceptional stakeholder management and communication skills; able to influence at all levels.
• Enjoy working in a fast‑paced environment.

For more information, please get in touch with Imperial Recruitment Group