Customer Service Manager jobs in United Kingdom

Amey are a leading provider of full life-cycle engineering, operations and decarbonisation solutions, for transport infrastructure and complex facilities.

Working for us, you’ll be delivering sustainable infrastructure solutions that enhance life and protect our shared future.

Our people are driven by a set of strong values, based on safety, insight and collaboration.

We have a fantastic opportunity for a permanent Senior Commercial Manager to join our Consulting Commercial team. With a hybrid working structure and office space in Bristol we invite applications from across the region.

We are seeking an experienced and motivated Senior Commercial Manager to support our Commercial team.

Responsibilities include:

• Develop excellent client relationships in support of successful account delivery, to aid change and conflict management and promoting Amey in retaining/winning future works.
• Implement and Drive consistency of commercial processes both pre and post contract for contracts
• Implement commercial best practice to maximise value and minimise risk and cost to Amey with a customer focused delivery.
• Deliver/support the delivery of pre and post contract opportunity and risk management using the businesses risk management tools.
• Work with Finance to ensure the full cost control of project(s) including providing and monitoring budgets, forecasts, producing monthly CVR reporting and WIP management.
• Manage the change process and review all proposed changes to the works in conjunction with other project team members and ensure all contractual notices and early warnings are submitted within the required timescales.
• Assist and advise the senior Commercial and Operational leads in ensuring timely issuing of all notices required under the Contract(s).
• Review the existence of any “claim” and “extension of time” situations
• Ensure all KPI’s are actively managed, reported and applied.
• Ensure all Application for Payment are made timely, inclusive of Anticipated Final Account, and pursue payments in accordance with the Contract(s).
• Support the Bid and Estimating Teams in winning strategic bids
• Support the handover and mobilisation of key contracts commercially to ensure the tender strategies are understood in delivery and the associated commercial processes and approach implemented.
• Provide commercial support to the business stream to implement commercial strategies that deliver winning bids, achieve good p/l results with sustainable cash flows, managed risk and opportunity across a portfolio of Contracts or bids as applicable.
• Support the implementation of the agreed supply chain strategy in conjunction with the Procurement team.
• Ensure that all supply chain is procured correctly and that sub-contractors are well managed
• Coach and develop commercial to ensure commercial processes are embedded at all levels of the business.

• Hold a quantity surveying, commercial or related profession, degree or master’s degree, is desirable
• Completion of Continuing Professional Development (CPD) and progression to Member status of the relevant professional institutions will be an expectation of the role

• Understanding and application of the principles of Environmental awareness, IOSH and Behavioural Health and Safety
• Strong commercial and financial acumen
• Sound knowledge of standard forms of contract and those specific to the support services market
• Awareness of industry issues and direction of travel and implication to Amey
• Ability to further Client relationships whilst ensuring that contractual entitlements are not compromised
• Good negotiation and presentations skills
• Understands and promotes an inclusive working environment

• NEC experience required
• Proven track record in quantity surveying / commercial management with significant experience in a senior role
• Experience of successful main contract management
• Proficient in supply chain procurement, management, and accounting
• Detailed knowledge of the records, approaches and options for dispute resolution and avoidance
• Experience in commercial and financial budgeting and reporting
• Experience of recruitment and management of a Commercial team

At Amey, we recognise that our biggest asset is our people. That’s why when you join us, we offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers.

Our dedicated progression framework identifies your career pathway and progress within the organisation, and with dedicated mentoring and support on hand to ensure you hit your career milestones. We’re huge advocates for professional development and offer a recognition bonus for those achieving professional qualifications.

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you.

Health cash plan, 24 GP, support and assistance programmes, wellbeing ambassadors and Wellbeing Wednesday, dental vouchers

At Amey we celebrate our people and all that they are. This is reflected in our Affinity Group networks, providing a community of support and connection, a safe space to share experiences, learn from one another and generate ideas – Women @ Amey, NeuroDiversity, Armed Forces, Multicultural Network, Pride, Diversability and Parents & Carers.

You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives.

Plus a range of other great perks and benefits including:

• Pension – Generous Pension scheme which we will contribute to
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in.

At Amey Consulting, we value collective expertise, but also the spark one person can bring. As one of us, you can really be yourself, because your individuality is an asset.

You’ll be stretched, but always supported. Well recognise your hard work and look after your well-being too. You’ll be empowered to play your part and achieve, encouraged to fulfil your own ambition as well as the shared one.

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. We are also committed to offering applicants with a disability an interview, if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional application support that may be required at any point during the recruitment process.