Customer Service Manager jobs in United Kingdom

Dumfries & Galloway Learning Disabilities Service

Dumfries

Permanent

Careers that care!

Do you have a passion for connecting with people to achieve their goals in life, and enjoy the sense of achievement in empowering vulnerable people? If so, we have a fabulous Service Manager opportunity for you to join our awesome team, leading our Dumfries & Galloway Learning Disability service. Because People Matter at Turning Point Scotland, why not join us to reach your full potential. Embark on an emotionally rewarding journey and apply today!

As the Registered Manager, you will be an experienced leader leading a team working with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health, relationships, emotional health and wellbeing.

As the Registered Manager you will:

• Maintain the continuing relevance of services to individuals’ needs and purchaser requirements by ongoing planning, monitoring and evaluation.
• Oversee the financial aspects of the service, managing significant budgets, ensuring efficient use of resources and making financial decisions.
• Where a need or an opportunity is identified, lead on the development of new services, support business growth and maintain reputational excellence.
• Comply with governance, law and legislation including local authority compliance, Care Inspectorate (at level 5 and above), SSSC and safeguarding procedures.
• Support the senior management team in the streamlining, promotion and monitoring of quality assurance systems which meets the needs of individual services as well as the overall service delivery in the region.
• Develop, monitor and implement supervision and appraisal systems for staff.

You will have passion and drive to take forward a well-established Service and Team. Be passionate; and committed to the overall aims and objectives of the service and have the belief that people can live fulfilling lives with the right support in place.

You should also have:

• Experience of working with vulnerable people and leading a service delivery team, including managing the provision of a safe operating environment in a relevant context.
• The ability to negotiate with a wide range of internal and external partners and build positive relationships including local authorities and housing associations.
• Excellent planning and organisational skills with the ability to effectively prioritise your own time and workload to meet a number of different and competing tasks in sometimes pressurised environment.
• Social Service and Health Care at level 9 (SCQF) or other speciality/qualification recognised by the SSSC for registration purposes as well as a relevant management qualification.

Turning Point Scotland Dumfries & Galloway delivers services to people with Learning Disabilities, complex health needs, on the Autistic Spectrum and with Mental Health needs. We have been successfully supporting adults in Dumfries & Galloway since 1998.

Supports are either community based or within the person’s own home. People are supported to become active members of their community through accessing local resources, building on skills, maintaining and developing friendships, employment opportunities and working towards agreed outcomes.

Each individual has a committed staff team who work together to deliver a bespoke person-centred package to meet the individual’s needs achieving agreed outcomes. We focus on enabling individuals to meet their aspirations, develop new skills, increase self-esteem and get the most out of life.

The support we provide is always person centred, we do this by involving people who know the person well, this includes family and friends, other health and Social Work professionals, advocacy services and our own staff members.

As the Service Manager, you will work with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health, relationships, emotional health and wellbeing.

Full details of this role can be viewed on the attached Job Role Profile.

Please note that IT skills are required for all our vacancies.

A driving licence is essential for the role as you will be required to travel around the region.

Interviews will be held week commencing 12 January 2025.

Turning Point Scotland offers a Salary Matching opportunity within the pay points of the role.