Resident Services Manager - Flexible Working & Community Focus

Notting Hill Genesis; United Kingdom; On-site; GBP 36,000 - 41,000; Full time

Job summary

A leading housing association in the United Kingdom seeks a Residence Officer responsible for delivering exceptional housing management services. The role involves managing tenancies, conducting property inspections, and fostering resident satisfaction. The ideal candidate will have a solid housing background and superior communication skills. This permanent position offers a competitive salary, flexible working opportunities, and a range of employee benefits.

Benefits

Excellent annual leave allowance

Generous pension scheme

Enhanced maternity and paternity pay

Employee assistance program

Health cash plan

Staff discounts

Interest-free loans

Cycle to work scheme

Life Assurance

Qualifications

• Solid housing experience and a strong property or asset management background.
• Proven record of improving customer satisfaction and revenue through analytical and strategic initiatives.
• Exceptional organizational skills to efficiently manage records, reports, and communication.
• Excellent communication abilities, both written and verbal, enabling effective stakeholder engagement and resident support.
• Intermediate IT and systems skills, including Microsoft Office.

Responsibilities

• Serve as the primary contact for residents, overseeing all aspects of tenancy management.
• Conduct regular inspections of properties and estates to maintain high service delivery standards.
• Build and maintain relationships with internal and external stakeholders.
• Lead initiatives to enhance resident engagement and satisfaction.
• Ensure adherence to relevant policies and procedures.

Skills

Housing experience

Customer satisfaction improvement

Organizational skills

Communication abilities

IT and systems skills

Job description

A leading housing association in the United Kingdom seeks a Residence Officer responsible for delivering exceptional housing management services. The role involves managing tenancies, conducting property inspections, and fostering resident satisfaction. The ideal candidate will have a solid housing background and superior communication skills. This permanent position offers a competitive salary, flexible working opportunities, and a range of employee benefits.