Service Manager

Optimo Care Group Ltd; Rochdale; On-site; GBP 38,000; Full time

Job summary

A leading care organization in the Rochdale area is seeking a Supported Living Service Manager to oversee the delivery of high-quality, person-centred care. The successful candidate will be responsible for managing operations, compliance, and staffing across multiple services. This role requires strong leadership skills, a deep understanding of CQC regulations, and a commitment to fostering an inclusive and supportive environment for both staff and service users. Competitive salary of £38,000 per annum and opportunities for development are offered.

Benefits

Access to the Optimo Learning Academy

Career progression opportunities

Employee Assistance Programme (EAP)

£250 Refer-a-Friend scheme

Qualifications

• Proven experience as a Service Manager within supported living or similar adult social care setting.
• Strong understanding of CQC regulations, safeguarding, and best practice standards.
• Flexible approach to working hours, with participation in on‑call duties.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Oversee the effective running of supported living services.
• Manage day-to-day operations, compliance, staffing, and service quality.
• Lead a proactive team committed to high-quality care.

Skills

Leadership

Communication

Organisational skills

Understanding of CQC regulations

Education

Level 3 Diploma/NVQ in Leadership for Health & Social Care

Job description

Supported Living Service Manager – Stepping Stones Services

Location: Rochdale / Greater Manchester area (Surrounding areas)

Salary: £38,000 per annum

Contract Type: Full-time, Permanent

About Us

Stepping Stones Services provides high-quality, person-centred supported living and outreach support to adults with learning disabilities, autism, and mental health needs. Our focus is on promoting independence, inclusion, and choice, ensuring every person we support can lead a fulfilling and meaningful life.

As part of the Optimo Care Group, we are proud to be part of a trusted organisation employing over 1,500 professionals across the North of England, all dedicated to delivering exceptional, compassionate care.

About the Role

We are seeking an experienced and passionate Supported Living Service Manager to oversee the effective running of our services at Stepping Stones Services. You will be responsible for ensuring the delivery of safe, high-quality, person-centred care while leading a team that shares our values of respect, integrity, and empowerment.

Reporting to the Registered Manager, you will manage day to day operations, compliance, staffing, and service quality across multiple supported living settings. This role is ideal for a proactive manager who thrives in a fast paced environment and is committed to supporting both staff and individuals to achieve their full potential.

Key Responsibilities

Service Management

• Lead the operational delivery of supported living services in your remit, ensuring person centred approaches that promote independence and inclusion.
• Maintain appropriate staffing levels and ensure staff are trained, supported, and motivated.
• Build strong relationships with service users, families, local authorities, and commissioning bodies.
• Oversee referrals, assessments, and support planning processes, ensuring timely and effective responses.
• Ensure visibility and accessibility across all services, including participation in the on‑call rota.

Compliance & Quality Assurance

• Ensure full compliance with CQC standards and all relevant legislation.
• Maintain up to date records, audits, and reporting in line with company and regulatory requirements.
• Lead investigations into complaints, incidents, and safeguarding concerns, ensuring learning and accountability.
• Promote a culture of continuous improvement and robust quality assurance.

Leadership & Team Development

• Provide clear direction and ongoing support to team leaders and support staff.
• Oversee recruitment, induction, supervision, and training processes (in partnership with our People Services team).
• Foster a positive and inclusive team culture built on trust, respect, and professional growth.
• Lead by example, promoting our organisational values in all areas of service delivery.

Operational & Service Growth

• Monitor performance against targets, budgets, and KPIs.
• Identify and act on opportunities for service improvement and growth.Contribute to business planning, reviews, and partnership development with local stakeholders.
• Maintain a strong local presence to support brand reputation and community engagement.

Essential Requirements

• Proven experience as a Service Manager within supported living or similar adult social care setting.
• Strong understanding of CQC regulations, safeguarding, and best practice standards.
• Excellent leadership, communication, and organisational skills.
• Level 3 Diploma/NVQ in Leadership for Health & Social Care (or willingness to complete).
• Flexible approach to working hours, with participation in on‑call duties.
• Full UK driving licence and access to a vehicle.

What We Offer

• Competitive salary: £38,000 per annum
• Training & Development: Access to the Optimo Learning Academy and support to complete relevant qualifications.
• Career Progression: Clear opportunities for advancement within the Optimo Care Group.
• Supportive Environment: Inclusive, values‑led culture with a focus on wellbeing and professional growth.
• Employee Benefits:
  • Health Assured Employee Assistance Programme (EAP)
  • Reward Gateway discount platform
  • £250 Refer‑a‑Friend scheme