Assistant Service Manager

Avenues Group; Norwich; On-site; GBP 28,000; Full time

Job summary

A leading social care organization in Norwich is seeking an Assistant Service Manager to lead a dedicated team, providing person-centred support to individuals with disabilities. You will manage operational tasks while inspiring your team to foster independence and choice. The ideal candidate has experience in social care leadership, a solid understanding of safeguarding, and a full UK driving license. Join us for a fulfilling role where your efforts make a real difference every day.

Benefits

Flexible working

Meaningful perks for time and wellbeing

Supportive work environment

Qualifications

• Experience leading and developing teams.
• Understanding of safeguarding and compliance in social care.
• Full UK driving licence and access to a vehicle with business insurance.

Responsibilities

• Inspire and mentor your team to deliver person-centred support.
• Manage operational responsibilities including rotas and safeguarding.
• Build strong relationships with families and local partners.
• Act as Service Manager in their absence.

Skills

Leadership

Team mentoring

Effective communication

Understanding of social care sector

Positive attitude

Job description

Lead with Purpose. Change Lives.

We're hiring: Assistant Service Manager - Social Care

Location: Norwich (on-site)

Hours: Full-time (39 hours per week)

Salary: £27,969 per annum

Closing Date: 30th December 2025

Are you ready to step into a role where the difference you make is felt every single day?

At Avenues, we believe in doing things differently. We put people first, and we are now searching for an Assistant Service Manager to work with us at our brand-new supported living service in Norwich.

You’ll be supporting 18 people with learning and physical disabilities, and autism, all living in a newly developed community of self-contained flats and bungalows.

As part of the initial setup of the service, you’ll play a key role in shaping how it runs and once in post, you’ll help recruit and develop your very own team of Support Workers.

This is not just another job. It’s a values-led, person-first role where you’ll have the freedom and trust to design a service around each person’s needs, goals and routines. Every improvement you make, every connection you build, every smile you help create, it all matters.

We’re looking for someone who brings a positive, fun, can‑do attitude to leading others and inspiring great support.

Why this role is special

• You’ll lead a skilled, dedicated team who care deeply about making a difference.
• You’ll build trust, connections, and opportunities that help someone grow, explore their world, and feel fully understood.
• You’ll be supported by a strong, committed family and professional network, all working towards the same goal.
• And most importantly, you’ll be backed by an organisation that always puts people first.

What you’ll be doing

• Inspiring and mentoring your team to deliver person‑centred, empowering support.
• Using Active Support to promote independence and choice.
• Managing operational responsibilities including rotas, safeguarding, compliance and support planning.
• Building strong, positive relationships with families, advocates and local partners.
• Championing a culture of dignity, inclusion, quality and high expectations.
• Acting as Service Manager in their absence.

Who we’re looking for

You’re not just an Assistant Service Manager, you’re a leader, mentor, and motivator. You’ll bring:

• a genuine commitment to delivering high‑quality, person‑centred support.
• a solid understanding of the social care sector and the difference it makes to people’s lives.
• Experience leading and developing teams, with confidence in safeguarding and compliance.
• a full UK driving licence and access to a vehicle with business insurance.
• and above all, energy, warmth and heart.

Why Avenues?

You’ll join a supportive, values‑led organisation where your voice matters, your growth is encouraged, and your impact is tangible.

We offer flexible working, meaningful perks that value your time, energy and wellbeing, and the chance to be part of something that truly changes lives.

We are proud to part of the Disability Confident Scheme. If you declare a disability, and meet the essential criteria, you’ll be offered the opportunity to demonstrate your abilities at interview stage.

Ready to take the next step? Apply now, we’d love to hear from you.