Customer Service Manager jobs in United Kingdom

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting‑edge defence technology to ground‑breaking innovations our mission is to empower and protect lives. Join us as a Mechanical Workshop Team Lead at our Shoeburyness site, where you will have the opportunity to work with cutting‑edge technology in partnership with some of the most brilliant minds.

The Mechanical Workshop Team Lead has line manage responsibility for the staff of the Vehicle Workshop and the Environmental Test Centre Workshop at QinetiQ's Shoeburyness site.

The key to this role is the ability to work with important internal & project stakeholders to support the Environmental Test Centre capability delivery, Range capability delivery, as well as support to site maintenance and fabrication needs.

Day‑to‑day, you’ll support team members within the workshop, oversee the running, and maintenance of the workshop and tooling to make sure it is all kept in optimal working order. You will liaise with internal and external stakeholders to plan and manage the testing and durability of various munitions in a safe and controlled environment.

You will ensure that the team have the appropriate competence and behaviours to deliver their work in a safe manner in accordance with QinetiQ Engineering Principles. Maintain risk assessments for the Engineering section, including COSHH, PUWER, Risk, Manual Handling, Noise, Environmental, DSE and PPE.

• Overseeing maintenance and repair of facilities and engineering workshop techniques
• Ability to challenge poor behaviours and make corrective changes in their team and across other teams
• Providing advice, assurance and best practice into programmes containing a large element of mechanical engineering capability
• Delivery, support and technical leadership
• Risk management and make sure all tests are carried out in the safest way possible
• Understanding the broad and diverse technical domains that their engineering team supports and the implications to the development and sustainment of capability

• Demonstrable experience working in an engineering maintenance environment with a technical leadership background
• Leadership and capability development of teams to meet specific objectives
• Stakeholder engagement and leadership (both within and external to QinetiQ) to ensure successful delivery of complex projects

• A Mechanical Engineering based degree or similar
• Understanding of POWER, LOLER and COSHH regulations

This role is 37 hours per week based at Shoeburyness. The expectation for this role is 4‑5 days a week on site.

QinetiQ Shoeburyness is a significant test and evaluation facility specialising in defence and security technologies. The site is focused on Environmental Testing including the evaluation of various ordnance, explosives and related systems. Implementing measures to ensure that testing activities comply with environmental regulations and minimise ecological impact.

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-at-qinetiq

• Matched contribution pension scheme, with life assurance
• Generous holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
• Volunteering Opportunities - helping charities and local community

We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Please note that all applicants for this role must be eligible for SC clearance, as a minimum.