Facilities Electrical Shift Supervisor

Pragmatica; Skegness; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Skegness seeks an experienced Facilities Electrical Shift Supervisor to manage their electrical team. You will ensure high service standards for guests while conducting routine maintenance and project management. Flexibility is required as the role covers many shifts, including weekends. Ideal candidates possess electrical qualifications and strong leadership skills, ready to inspire the team toward excellence.

Qualifications

• Experience in leading teams and training in a fun environment.
• Ability to prioritize a demanding workload.
• Strong leadership skills and confidence in managing situations.

Responsibilities

• Manage the team during shifts and oversee guest experience.
• Ensure compliance with health and safety policies.
• Monitor guest feedback and take necessary actions.

Skills

Leadership

Team development

Electrical fault finding

Flexibility

Education

18th Edition electrical qualification

HVK license

Tools

Microsoft suite

Job description

Facilities Electrical Shift Supervisor

Pragmatgica Servicios S. de RL de CV

Job Details

Department: Facilities

Employment Type: Permanent - Full Time

Location: Skegness

Reporting To: Anthoney Bassett

About the role

You'll need to have an 18th Edition electrical qualification, as well as a HVK license. Responsible for the efficient running of our Electrical Function within our Skegness resort, you'll ensure that the highest standard of service is met consistently, ensuring that we delight our guests and receive positive feedback.

Leading a team to not only deliver the best service to our customers but to make sure the team are always engaged and carrying out best practice, you will support with day to day activities of the electrical team, including routine maintenance, servicing and repairing of domestic, commercial and electrical equipment. You will manage project works with both team and subcontractors. You will plan and operate the rota system including on call systems, and be available for call outs if required. You should have a good knowledge in all aspects of fault finding and installation works.

This role covers a 5-day working week over 7 days, so flexibility is very important. Occasional late work will be required and at least 1 weekend day per week will need to be covered.

As part of the Resorts Management team, it will be your responsibility to manage both your internal team and external service providers to ensure full compliance of all H&S polices are adhered to.

You will also oversee all team activities within the department including recruitment, performance, and team development. You should be a real advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's.

As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

About You

We are looking for an experienced electrical leader that can support the team to deliver fantastic service, putting the guests first in everything you do. You will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience.

You should have previous experience in leading teams, with an ability to prioritise a demanding workload, work on your own initiative and a sound understanding of how to operate a PC/Microsoft suite.

You should be confident to direct and respond in any situation whilst delivering consistent brand standards.

The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements.

With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.

General Duties & Key Accountabilities

• Responsibility for managing the team during a shift on key tasks and objectives.
• Driving add on sales and promotions and supporting team to do the same.
• Ensuring all stock/ proposition is available for guests.
• Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
• Ensuring any guest feedback is captured.
• Provides accurate rota's 3 weeks in advance through SAM for all team within the venue and takes accountability for ensuring the accuracy of closing the system.
• Monitors NPS and takes action where possible on guest feedback.
• Coach and develop the team to ensure departmental plans are met.
• Be a champion of the Butlin's Values and Leadership Behaviours.
• Ensure we always have a focus on RPRRT in the way we rota team.
• Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
• Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process.