Overnight Shift Leader

McDonald's; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fast-food chain in the UK is seeking a Shift Leader to manage restaurant operations, deliver exceptional customer experiences, and develop team members. Candidates should have experience in leadership and team management within customer-focused environments. The position requires flexible shift availability including evenings and weekends, with benefits such as holiday pay and employee discounts. Competitive pay rate starts at £13.12 per hour.

Benefits

Holiday pay

Service Awards

Pension scheme enrollment

Meal allowance

Employee discounts

Qualifications

• Experience managing and leading teams in retail, hospitality, or customer-focused environments.
• Ability to work changeable shift patterns including weekends and bank holidays.

Responsibilities

• Manage shifts to deliver outstanding experiences for customers.
• Build sales and grow profitability.
• Coach and develop a multi-generational workforce.

Skills

Leadership

Customer service

Team management

Problem-solving

Job description

Pay rate for this role: £13.12 per hour rising to £13.76 per hour upon passing the management course, with a £2 per hour uplift between 00:00 - 05:00

McDonald’s UK has been around for over 50 years!

We are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, opening our doors to everyone and creating opportunities open to all.

As a shift leader you will be part of a multimillion-pound restaurant which employs 200+ employees. You will have responsibility of managing shifts to deliver outstanding experiences for our customers, upholding company standards, building sales and growing profitability. To achieve this, you will have the opportunity to work with, coach and develop a multi-generational workforce in a fast paced, fun environment.

This position is open to people who have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends, evenings and bank holidays.

Position Attributes

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Position Requirements

You will work a variety of day parts, including breakfast, evenings and overnights, and a mix of all days to become accustomed to shift work and experienced in all aspects of the business.

Benefits

Package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...