Customer Service Manager jobs in United Kingdom
Shift Leader McDonalds Mansfield Town Centre
McDonald's
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Shift Leader
Job summary
A global fast-food leader in Mansfield is seeking a Shift Manager to oversee operations and ensure high standards in customer service. This role involves coaching and leading a large team, managing various shifts, and solving operational challenges. The ideal candidate will have experience in retail or hospitality, a strong customer-focused attitude, and adaptability to changing situations. This position offers a range of benefits including holiday pay and employee discounts.
Benefits
Qualifications
- Experience in managing and leading teams in retail or hospitality.
- Ability to deliver exceptional customer service.
- Confident in problem solving and using initiative.
Responsibilities
- Lead and coach employees to meet shift work requirements.
- Ensure standards for production, quality, and customer service are met.
- Monitor operations and solve operational problems.
Skills
McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.
You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.
This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.
- Display Leadership and role model customer focused behaviours to delight our customers
- Delivery of personalised service and connect with our customers
- Lead by example
- Adapt to customer needs through your team
- Answer customer queries, keeping up to date with knowledge on our food and promotions
- Use of initiative, confidence and problem solving when interacting with colleagues and customers
- Treat all colleagues and customers with courtesy and respect.
You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.
Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.