Argos Shift Manager

Sainsbury's Supermarkets Ltd; Portsmouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK retailer is seeking an Argos Shift Manager in Portsmouth to oversee store operations and inspire teams. The role involves managing shifts, coaching colleagues for exceptional customer service, and driving sales success. Candidates should have proven experience in operational leadership and a strong commitment to delivering KPIs. The position offers a variety of benefits, including a discount card, holiday entitlement, and wellbeing support.

Benefits

Employee discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Wellbeing support

Cycle to Work scheme

Special offers on various services

Qualifications

• Experience of motivating others and driving sales.
• Demonstrated success in meeting KPIs.
• Ability to lead operations in the absence of management.

Responsibilities

• Manage shifts and inspire teams in Argos stores.
• Coach colleagues to deliver outstanding customer experiences.
• Drive sales and profitability while ensuring operations run smoothly.

Skills

Operational leadership skills

Customer service excellence

Team motivation

Commercial awareness

Job description

About the role

Argos Shift Managers are responsible for managing shifts within our Argos stores, inspiring and motivating teams, and serving as the on‑the‑job support point. They coach colleagues to deliver brilliant experiences for customers and work alongside the team. Often, they’ll lead the full store operation in the absence of the Store Manager, ensuring resources are allocated to tasks such as organizing the warehouse, taking deliveries, and serving customers. They are experts in Argos products and services, focusing on driving sales and profitability.

What makes a brilliant Argos Shift Manager

• Has experience of organising, running, and planning for a fast‑paced operation.
• Is comfortable directing a team, providing day‑to‑day coaching and on‑the‑spot guidance to support the delivery of brilliant experiences for both colleagues and customers.
• Supports the Store Manager in ensuring the store is safe and compliant.
• Demonstrates strong commercial awareness such as having product knowledge and uses this awareness to understand customers and drive sales.
• Can work towards and deliver KPIs with the aim of driving profitability for the store.
• Has a growth mindset, continuously develops and helps others to grow.

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of motivating others, driving sales and performance, and keeping operations running smoothly.
• Go above and beyond to make shopping easy, fast, and friendly for every customer.
• Operational leadership skills – you’ve taken responsibility for operations in the absence of management.
• Demonstrated success in meeting or exceeding KPIs – whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Walk the talk – showing up every day as a role model for service and values.

What we offer

• Discount card – 10% discount on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks; increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4% of your contributions and may offer more if you change your pension plan.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.