Customer Service jobs in United Kingdom

At Valerie Holmes, we specialise in conveyancing and pride ourselves on delivering exceptional client service. As part of the PM Law Group, our team benefits from the support of a wider legal network, giving us access to advanced systems, operational resources, and a structure that enables our lawyers to focus on their clients.

This is an exciting time to join us. We’re growing and looking for talented Property Lawyers who are passionate about quality, care, and making a difference. With the backing of PM Law Group, you’ll be supported every step of the way.

To manage a personal caseload of residential sale and purchase transactions, while consistently delivering exceptional client services. The role requires meeting individual performance targets and ensuring all works align with business KPIs and SLAs, contributing to the overall success and reputation of the organisation.

• Manage and progress a caseload of sale and purchase transactions, with support from an assistant where appropriate.
• Ensure all tasks are completed within strict deadlines and in line with KPIs and SLAs.
• Achieve monthly completion targets and other individual performance objectives.
• Communicate professionally with clients, solicitors, and other stakeholders via phone, email, and in person.
• Provide regular updates to panel members and referral partners, meeting their specific SLAs and requirements.
• Use the firm’s bespoke case management system in accordance with internal protocols.
• Attend training sessions, performance reviews, and team meetings as required.
• Demonstrate leadership and professionalism in file management and team interactions.
• Deliver exceptional customer service at all times.

• Ideally you’re a qualified conveyancer with at least two years’ experience in a fee earner role.
• Proven experience managing caseloads and meeting deadlines in a similar role.
• Confident user of case management systems, Land Registry Portal, Online SDLT and panel websites.
• Solid understanding of AML Legislation, CQS requirements and SRA compliance.
• Deliver exceptional client care and have clear effective communication skills.
• Ability to work autonomously and manage own time.
• Thrives in a fast paced environment, with the ability to multi-task and adapt.
• Be detail orientated with a proactive, process-driven approach.

• Competitive salary that is DOE.
• Generous annual leave entitlement that increases with your length of service
• Health cash plan
• Life Assurance benefit
• Employee Assistance Program

Please enter your details in the form below, and we’ll review your application and respond to you in due course. You can upload a copy of your CV using the form in either Word or PDF format.

The role you are applying for:

Are you an existing employee of PM Law Group?

Yes

No

Were you referred to us by an employee of PM Law Group?

Yes

No

Name of the employee who referred you

First Name (Required)

Last Name (Required)

Email Address (Required)

Contact Number

Message

Upload your CV and any other files (Required) Max. file size: 80 MB.

Privacy Policy (Required)

We will only use the information you send through this form in connection with your application for employment. We will do so, within the terms of our privacy policy. Please tick the box to confirm that you have read and understand the privacy policy.