Fraud-Protection Support Executive (Hybrid)

Thirdfort Limited; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading fraud protection company in Manchester is seeking a Customer Support Executive to enhance user experiences through effective communication and problem-solving. The role demands excellent customer service skills, phone and email communication, and the ability to manage a high volume of inquiries. The candidate will participate in a supportive hybrid working culture and will benefit from professional development opportunities. A starting salary of £26,000 per year is offered based on experience, along with a flexible benefits package.

Benefits

Share options for all employees

Customisable wellness budget

Private healthcare

Uncapped holiday

Enhanced parental leave

Qualifications

• 1-2 years of customer support experience preferred.
• Excellent communication skills for phone and email interactions.
• Ability to handle high volumes of enquiries calmly.

Responsibilities

• Take responsibility for customer support and improve user experience.
• Work collaboratively with teams to achieve targets.
• Handle incoming enquiries with a friendly attitude.

Skills

Customer Support

Communication

Problem-solving

Empathy

Education

Experience in customer support or related field

Job description

A leading fraud protection company in Manchester is seeking a Customer Support Executive to enhance user experiences through effective communication and problem-solving. The role demands excellent customer service skills, phone and email communication, and the ability to manage a high volume of inquiries. The candidate will participate in a supportive hybrid working culture and will benefit from professional development opportunities. A starting salary of £26,000 per year is offered based on experience, along with a flexible benefits package.