Senior Visitor Experience & Operations Lead

Wonder Seekers; Winchester; On-site; GBP 30,000 - 33,000; Full time

Job summary

A charity focused on science engagement is hiring a Visitor Operations Manager in Winchester to ensure high-quality and customer-focused experiences at the Science Centre. The role requires strong leadership, operational management, and expertise in customer service and data analysis. Responsibilities include overseeing visitor services, managing the operations team, ensuring safety standards, and championing an inclusive environment. This position also offers benefits such as flexible working, health schemes, and discounted attractions for employees.

Benefits

Cash health scheme

Life assurance

Buy/sell annual leave

Long service holiday bonus

Café and shop discount

Electric vehicle salary sacrifice scheme

Free tickets to attractions

Family friendly leave

Wellbeing policy

Cycle to work scheme

Enhanced pension contribution

Inflationary pay rise based on performance

Qualifications

• Proven experience leading visitor or customer operations within a visitor attraction or similar environment.
• Track record of developing visitor experience strategies.
• Strong leadership and people management experience.

Responsibilities

• Lead delivery of customer-focused experiences at the Science Centre.
• Ensure the site is clean, safe, and well-presented.
• Generate visitor data insights to inform operational decisions.

Skills

Leadership

Customer service excellence

Data analysis

Operational risk management

Job description

A charity focused on science engagement is hiring a Visitor Operations Manager in Winchester to ensure high-quality and customer-focused experiences at the Science Centre. The role requires strong leadership, operational management, and expertise in customer service and data analysis. Responsibilities include overseeing visitor services, managing the operations team, ensuring safety standards, and championing an inclusive environment. This position also offers benefits such as flexible working, health schemes, and discounted attractions for employees.