Dynamic IT Support – First Line (2-Month FTC)

New Look Group; Weymouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A retail fashion company in Weymouth is searching for a First Line Support Analyst to provide essential IT support to users. Responsibilities include quickly addressing incidents, consulting with teams to resolve issues effectively, and maintaining service management accuracy. The ideal candidate has customer service experience, a good grasp of Microsoft applications, and some troubleshooting knowledge. Competitive benefits include a staff discount and flexible working arrangements.

Benefits

40% staff discount

Access to reward platform

Virtual GP access

Life assurance policy

Extra leave on birthday

Enhanced parental leave

Interest-free season ticket loans

Cycle2Work scheme

Qualifications

• Experience working in IT and/or customer service environments is required.
• Knowledge of ITIL would be an advantage, but not essential.
• A good working understanding of Microsoft Office applications is necessary.

Responsibilities

• Deliver 1st line IT support and maintain customer service.
• Triage and resolve incidents at first point of contact.
• Take ownership of incidents and escalate only when necessary.

Skills

Customer service experience

Good understanding of Microsoft applications

Troubleshooting hardware and software

Job description

A retail fashion company in Weymouth is searching for a First Line Support Analyst to provide essential IT support to users. Responsibilities include quickly addressing incidents, consulting with teams to resolve issues effectively, and maintaining service management accuracy. The ideal candidate has customer service experience, a good grasp of Microsoft applications, and some troubleshooting knowledge. Competitive benefits include a staff discount and flexible working arrangements.