Customer Service jobs in United Kingdom

✈️ Calling all Embraer Phenom 100 type-rated Captains & First Officers

✅ TRI/TRE opportunities available

✅ Freelance and employed positions available

Employer: Above Aero AOC Ltd (formerly Alto Aerospace Ltd) t/a above™

Employment: Permanent (with freelance options available)

Aircraft: Embraer Phenom 100

Base: BHX (Birmingham)

Roster: Fixed monthly roster (published in advance)

above™ is a new UK-based operator expanding in the VLJ charter and managed aircraft market. We’re recruiting type-rated Captains and First Officers for our Embraer Phenom 100 operation. You’ll be joining a professional, standards-driven team with strong operational support, a collaborative cockpit culture, and a commitment to delivering exceptional service to our clients.

We aim to reduce environmental impacts through responsible operations, carbon mitigation, and the advancement of aviation technologies. We also support an inclusive, diverse workplace where professionalism, safety, and integrity lead every decision.

• Operate as Captain or First Officer on the Embraer Phenom 100, ensuring safe and compliant flights under applicable UK CAA regulations
• Complete thorough flight preparation including performance, fuel planning, and weight & balance
• Uphold SOPs, apply strong CRM, and support a calm, professional cockpit environment
• Deliver a consistently customer-focused experience
• Maintain readiness for recurrent training/checking with a continuous improvement mindset
• Adapt confidently to dynamic schedules and varied destinations typical of private aviation

• Captains: UK-issued ATPL(A)
• First Officers: UK-issued ATPL(A) or CPL/IR

All candidates must have:

• Current, valid Embraer Phenom 100 or 300 type rating
• ICAO English: Level 4 or higher
• UK-issued Class 1 medical
• Unrestricted right to live and work in the UK
• Unrestricted passport enabling international travel
• Full UK (or equivalent) driving licence

• Captains
  • 2,000 hrs total time
  • 1,000 hrs multi-engine
  • 500 hrs jet
• First Officers
  • 1,000 hrs total time
  • 500 hrs multi-engine
  • 200 hrs jet

• Permanent employment within a stable, growing operation (freelance roles also available)
• Attractive remuneration (commensurate with experience)
• Highly experienced team and strong operational support
• Respectful working atmosphere and professional standards
• Established crew roster with monthly schedule visibility
• Career development and progression opportunities as we grow
• Company benefits

• Hard-working, dependable team-player mindset
• Ability to thrive under pressure and use initiative
• Exceptional communication and customer service focusFlexibility to the demands of business aviation
• Strong attitude to safety and professional operation

📧 Email: jets@aboveaero.com

Subject: “Phenom 100 Pilot Application – BHX”

Please attach copies of:

• Current CV/Resume
• Licence & Revalidation / LPC (as applicable)
• Class 1 Medical
• Passport (colour copy)
• ICAO English evidence
• Recent logbook summary
• Type rating evidence (Phenom 100)

Selection process: We assess attitude to safety, professional operation, and written/verbal English communication. Interviews and sim/technical assessment may be used depending on role.