Automotive Service Advisor — OTE £38k, Company Vehicle

Listers Group; Birmingham; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading automotive dealership in Birmingham is seeking a Service Advisor to join their team. This role focuses on delivering high levels of customer satisfaction in a busy environment. The ideal candidate will have excellent customer service skills and the ability to work as part of a team. This position offers a basic salary of up to £32,000 plus benefits and a performance-related bonus. Interested candidates are encouraged to apply to start a rewarding career in the motor trade.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

Staff referral scheme

Free Parking / On-site Parking

Company Events

Qualifications

• Passion for delivering excellent customer service.
• Ability to build rapport with customers quickly.
• Well-presented individual with a desire to succeed.
• Previous experience in a customer service role is ideal.

Responsibilities

• Book customer vehicles for maintenance and liaise with the workshop.
• Provide seamless service from drop-off to handover.
• Update customers on vehicle progress and authorize additional work.
• Coordinate with workshop, parts, and sales departments.

Skills

Customer service

Organizational skills

Teamwork

Tools

Dealer management systems

Job description

A leading automotive dealership in Birmingham is seeking a Service Advisor to join their team. This role focuses on delivering high levels of customer satisfaction in a busy environment. The ideal candidate will have excellent customer service skills and the ability to work as part of a team. This position offers a basic salary of up to £32,000 plus benefits and a performance-related bonus. Interested candidates are encouraged to apply to start a rewarding career in the motor trade.