Customer Service Advisor – Growth, Perks & Inclusive Team

City Plumbing; Ipswich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading plumbing and heating supplier in England is seeking a Customer Service Advisor. The role involves providing exceptional service, managing all customer contacts, and handling orders effectively. Candidates should possess strong communication and organizational skills, and ideally have experience in a busy contact center. This position offers opportunities for career advancement in a supportive and inclusive environment.

Benefits

Bonus

Discounts and cash back at retailers

Life assurance

Flexible working options

Mental Health First Aiders and Employee Assistance Programme

Qualifications

• Experience in a busy contact centre is ideal.
• Ability to demonstrate excellent complaint handling skills.
• Proficient in basic IT to learn new systems.

Responsibilities

• Deal with all aspects of customer contact promptly.
• Source parts and process orders efficiently.
• Maintain excellent customer relationships.
• Coordinate deliveries and handle failed deliveries.
• Issue refunds and perform general admin duties.

Skills

Strong communication skills

Organizational skills

Ability to handle difficult conversations

Professionalism

Team player

Basic Excel skills

Job description

A leading plumbing and heating supplier in England is seeking a Customer Service Advisor. The role involves providing exceptional service, managing all customer contacts, and handling orders effectively. Candidates should possess strong communication and organizational skills, and ideally have experience in a busy contact center. This position offers opportunities for career advancement in a supportive and inclusive environment.