Service Management Graduate Trainee

Sany Group; Sittingbourne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading machinery firm in the UK is seeking a candidate to manage service resources, review service costs, and support service capability development within their operations. The ideal applicant will have a relevant Bachelor's degree, be a fresh graduate or possess 1–2 years of experience in service management, and must demonstrate strong problem-solving abilities. Proficiency in Microsoft Office and English are essential for this role, which emphasizes monitoring key service indicators and ensuring customer satisfaction.

Qualifications

• Fresh graduates preferred; candidates with 1–2 years of experience in service management or technical support welcome.
• Understanding of after-sales service processes with solid relevant technical knowledge.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Good command of English.

Responsibilities

• Review and approve service costs submitted by dealers and manage payments.
• Monitor key service process indicators and drive continuous improvement.
• Provide guidance on dealer service policies and participate in service network planning.

Skills

Problem-solving

Report writing

Communication

Coordination

Microsoft Excel

Technical understanding

Education

Bachelor’s degree in Hydraulics Engineering or related

Job description

Responsibilities

• Review and approve service costs submitted by overseas dealers/subsidiaries, manage payments, and support service budget control to help reduce service operating costs.
• Manage service resources of dealers/subsidiaries and participate in service capability development and performance evaluation.
• Monitor key service process indicators such as dealer service satisfaction, response time, and repair quality, and drive continuous improvement.
• Optimise and manage customer service community platforms; collect feedback from customers and service personnel and ensure timely follow-up and closure.
• Provide guidance on dealer service policies and DMS system operations; participate in service network planning, major repair satisfaction tracking, and 6S management; support dealers in improving their repair and service capabilities.

Job Requirements

• Bachelor’s degree or above, preferably in Hydraulics Engineering, Mechanical Engineering, Mechatronics, Automation, Vehicle Engineering, or related majors.
• Fresh graduates preferred; candidates with 1–2 years’ experience in service management, technical support, or the equipment/machinery industry are also welcome.
• Understanding of after-sales service processes with solid relevant technical knowledge.
• Strong problem-solving ability, good report/proposal writing skills, and strong business understanding.
• Proficient in Microsoft Office (Excel data analysis, PowerPoint proposal preparation, etc.).
• Good command of English.
• Strong sense of responsibility and excellent communication and coordination skills.