Customer Services Associate (German)

Corin Group; Deutschland; Hybrid; GBP 25.000 - 35.000; Full time

Job summary

A growing global orthopaedic innovation business is seeking a Customer Services Associate to manage customer administration functions effectively. The ideal candidate must possess excellent German language skills and be proficient in Microsoft Office. Responsibilities include accurate order processing, customer communication, and maintaining master customer information. This role offers hybrid working arrangements and an excellent benefits package, including life assurance and private medical insurance.

Benefits

Excellent pension plan

Life assurance

Private medical insurance

Free annual eye tests

Employee referral program

Qualifications

• Must have excellent verbal & written communication skills in German.
• Ability to work under pressure with high accuracy.
• Experience in Supply Chain Management is an advantage.

Responsibilities

• Enter and audit orders accurately and on time.
• Investigate issues and issue credit notes.
• Communicate with customers regarding orders and accounts.
• Maintain master customer information with accuracy.
• Manage customer services SOPs and meet KPI expectations.

Skills

Fluency in German

Proficient in Microsoft Office

Organizational skills

Strong communication skills

Attention to detail

Supply Chain Management experience

Education

GCSE in English & Maths

Job description

Are you passionate about providing an exceptional customer service and have a high level of attention to detail? Then why not join Corin and support our customer in Germany and Switzerland. You will need to have exceptional German language skills (both written and verbal) to be considered for this role.

The Customer Services Associate performs a variety of functions in accordance with Corin’s Governance policies and procedures. Primary responsibility is to manage the administration of customer requirements, in the core business systems (SAGE). The Customer Services Associate works with internal departments to manage and maintain the key inputs and customer master requirements.

Corin is a growing global orthopaedic innovation business, with a vision to revolutionize the field, by integrating advanced robotic and AI technologies (Apollo, OMNIBotics and OPS) for planning, implementation, and continuous learning with its unique combination of clinically proven hip and knee implants.

Since its inception 40 years ago, Corin has strived to maximize healthcare value by providing a fast, positive, and assured return to the quality of life for people all over the world. Our revolutionary technologies enable patients, surgeons, and healthcare providers to connect more closely than ever.

The key responsibilities of the Customer Services Associate are to:

• Enter and audit orders in a timely and right-first-time manner to ensure that we are providing an accurate delivery
• Investigation, route cause analysis and issue of credit notes where required
• Communicating with customers for various parts of the process including, order acknowledgements, providing quotes, managing customer rebates and dealing with new customer enquires and account set up paperwork.
• Manage, update and maintain master customer information with accuracy
• Own and manage the customer services SOP’s
• Ensure Customer Services KPI’s are met to ensure the best customer experience
• Support with internal and external audits where required

The ideal Customer Services Associate will have / be

• Excellent verbal & written communication skills (must be fluent/native in german for this role)
• Communication to all levels within the business
• Proficient in Microsoft Office, particularly Excel, Outlook & Word
• Good team player
• Strong process and customer-centric attitude and behaviours.
• Excellent organisational and planning skills.
• Ability to work under pressure calmly and professionally.
• Very high attention to details with high levels of accuracy.
• Supply Chain Management experience and background.
• Flexible in approach and dealing with conflicting priorities
• Educated to GCSE level in English & Maths
• Strong communication skills to ensure that the team is engaged and inspired
• Ability to work on complex problems where analysis of situations or data requires an evaluation of intangible variance factors.

Our benefits, what’s in it for you

In addition to your salary, support and opportunity to work in a hybrid environment you will also receive

• Excellent pension – starts at 6%, going up to 9.7% after 18 months.
• Life assurance – Six times your basic salary
• Private medical insurance with BUPA for you and your family
• Free annual eye tests and flu vaccinations
• Employee referral program where you can earn up to £1,000 for each successful hire you recommend

For further information on who we are, our products and services, please visit www.coringroup.com

If you want to be part of our journey, join us as “Our people and products change people’s lives, connect your career ambition to our vision”

Corin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.