Customer Service jobs in United Kingdom
Customer Service Advisor – Food Brand Experience (London)
The Compleat Food Group Limited
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The Travelers Indemnity Company
Customer Service Advisor – Food Brand Experience (London)
Job summary
A leading food manufacturer based in London seeks a Customer Service Representative. The role involves being the first point of contact for customers, delivering exceptional service by listening and communicating effectively. Candidates should possess a good telephone manner, communication skills, and basic proficiency in Microsoft Office. Attention to detail and the ability to multi-task are essential for ensuring accuracy in order management and customer satisfaction. The position operates Monday to Friday, 8:30 a.m. to 5:00 p.m.
Qualifications
- Good telephone manner is essential.
- Proficiency in Microsoft Office applications is required.
- Ability to solve problems efficiently in a busy environment.
Responsibilities
- Provide a professional first impression for customer calls.
- Build rapport with customers and accurately input orders.
- Ensure calls are answered promptly and in a welcoming manner.
- Monitor orders for discrepancies and address issues.
- Handle general inquiries and escalate as needed.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.