Reception Manager

Portico Corporate Reception Management Ltd; Greater London; On-site; GBP 41,000; Full time

Job summary

A corporate reception management company in Greater London is seeking a Reception Manager for a 12-month maternity cover position. The ideal candidate will oversee a team of four, enhance service standards, and manage multiple busy locations. This role involves strategic planning, customer service excellence, and effective team management. The successful candidate will work Monday to Friday with a competitive salary of £40,517 per annum alongside excellent benefits including holiday allowance, pension contributions, and a recommend a friend bonus scheme.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Experience in a corporate or five-star hospitality environment is preferred.
• Proven track record of managing multiple busy locations.
• Ability to effectively manage a team.

Responsibilities

• Oversee the ground floor reception team of 4 across 2 buildings.
• Enhance service standards through SOPs and customer feedback.
• Demonstrate effective rota management and strategic planning.

Skills

Customer service experience

Supervisory or management experience

Multi-tasking skills

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Portico are on the lookout for a Reception Manager, who is a natural multi-tasker, problem solver, and thrives in a fast-paced environment.

The successful candidate will oversee our ground floor reception team of 4, based across 2 busy buildings, where the staff look after education campuses and deal with many students and the members of the public.

The Reception Manager’s core focus will be to the team and the Reception operation. Enhancing service standards through the implementation and use of SOP’s, KPI’s, audit scores, and customer feedback, all overarched by the Portico values. They will demonstrate effective rota management and strategic planning of team holidays, as well as mitigating against sickness and other absence.

Alongside their duties to their team, the Reception Manager will also be the “go-to” person for welcome services, community engagement, and front of house services provided in the buildings.

Shift pattern: 40 hours per week, with shifts from 8am-5pm or 9am-6pm, Mon-Fri
Salary: £40,517 per annum.

Please note that this is a 12-month maternity cover contract.

Candidates must have customer service experience, preferably within a corporate or five-star hospitality environment.

Supervisory or management experience is also essential.

Someone who has experience managing multiple busy locations and dealing with members of the public/students will be preferrable.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.