Customer Service Advisor – Food Brand Experience (London)

The Compleat Food Group Limited; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading food manufacturer based in London seeks a Customer Service Representative. The role involves being the first point of contact for customers, delivering exceptional service by listening and communicating effectively. Candidates should possess a good telephone manner, communication skills, and basic proficiency in Microsoft Office. Attention to detail and the ability to multi-task are essential for ensuring accuracy in order management and customer satisfaction. The position operates Monday to Friday, 8:30 a.m. to 5:00 p.m.

Qualifications

• Good telephone manner is essential.
• Proficiency in Microsoft Office applications is required.
• Ability to solve problems efficiently in a busy environment.

Responsibilities

• Provide a professional first impression for customer calls.
• Build rapport with customers and accurately input orders.
• Ensure calls are answered promptly and in a welcoming manner.
• Monitor orders for discrepancies and address issues.
• Handle general inquiries and escalate as needed.

Skills

Good telephone manner

Good verbal and written communication skills

Basic proficiency in Microsoft Office

Problem-solving ability

Ability to multi-task and prioritize workload

Attention to detail

Self-motivated

Job description

A leading food manufacturer based in London seeks a Customer Service Representative. The role involves being the first point of contact for customers, delivering exceptional service by listening and communicating effectively. Candidates should possess a good telephone manner, communication skills, and basic proficiency in Microsoft Office. Attention to detail and the ability to multi-task are essential for ensuring accuracy in order management and customer satisfaction. The position operates Monday to Friday, 8:30 a.m. to 5:00 p.m.