Export and Supply Chain Administrator

Northampton Business Directory; Kettering; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A logistics and fulfillment company is looking for an Order Fulfillment Specialist in Kettering. You will manage UK and Export orders, ensuring timely and accurate order processing while also liaising with internal teams and customers. The role requires attention to detail, effective communication, and experience with accounting software. Benefits include 31 holidays, a Bupa Cash Plan, hybrid working after probation, and various employee incentives.

Benefits

31 days holiday

Bupa Cash Plan

Electric Car Scheme

Free Parking

Christmas and Summer Parties

Qualifications

• Able to communicate effectively both internally and externally.
• Experience in liaising with Chambers of Commerce.
• Knowledge of INCO terms and Rural Payments Agency.

Responsibilities

• Receive and process UK orders, ensuring fulfillment.
• Manage and process export orders including documentation.
• Communicate effectively with customers regarding orders.
• Manage 3PL communication and performance.
• Investigate discrepancies in deliveries and resolve issues.

Skills

Attention to detail

Effective communication

IT literate

Ability to manage conflicting priorities

Proactive

Education

Good literacy and numeracy skills (GCSE 5+ in English and Maths)

Tools

MS Office

QuickBooks

Xero

Sage

MS Excel

Job description

Purpose of Position

Delivering order fulfilment to contracted service standards for a defined portfolio of clients : 50/50 split with UK and Export customers

Key Responsibilities

• Receiving and processing of UK orders, including EDI and manual orders, and dealing with order fulfilment issues
• Receiving and processing Export orders
  • Specific stock management
  • Booking transport / collections
  • Relevant export documentation – and the need for accuracy
  • Liaising with relevant agencies
• Maintaining effective communication with the customer on order fulfilment
• Processing of invoices and resolution of invoice queries
• Effective management of and communication with 3PLs, and reporting back to client on 3PL performance
• Investigating and resolving delivery discrepancies, including raising credit notes where appropriate
• Periodic reporting as required by the contract.
• Production of month end stock reconciliation and adjustments reporting

Core Competencies

• Attention to detail.
• Ability to work to deadlines and manage conflicting priorities.
• Effective communication – internally and externally
• Ability to interface at all levels.
• Supportive of colleagues
• Commitment to the delivery of customer service excellence
• Reliable
• IT literate

Experience and Skill Requirements

• Good literacy and numeracy skills (equivalent to GCSE 5+in English and Maths)
• Working knowledge in basic use of MS Office
• Knowledge of INCO terms
• Previous experience of liaising with Chambers of Commerce
• Knowledge of Rural Payments AgencyRelevant experience of a similar role covering most of the same areas
• Have worked with accounting software, preferably QuickBooks, Xero, and Sage
• Experience of using MS Excel in an Operations role
• Proactive

Hours

Monday to Friday, 9:00am – 17:30pm - They offer hybrid working 1 day a week after probation

Benefits

Holidays are 31, including bank holidays. Bupa Cash Plan, Electric Car Scheme, Free Parking, we close between Christmas and NY, option to buy or sell annual leave, Christmas/Summer Parties.