Customer Service jobs in United Kingdom

Position: Generator Service Engineer

Location: Roall Lane, Kellington

Contract type: Full‑time

Closing date: Monday 22nd December, 2025

Salary: Based on experience

Wernick Power, a national provider of temporary power generation solutions and part of the family‑run Wernick Group, is seeking a Generator Service Engineer to uphold the operational functionality and presentation of WPS equipment, including generators, diesel tanks, distribution systems, cabling and associated ancillaries. Reporting to the Service Manager, you will conduct routine inspections, testing, servicing, attend breakdowns and repairs, and perform installation and commissioning tasks while maintaining our high standards of customer service, safety and quality. You will be required to be on call on a rota basis, with additional pay for on‑call and any call‑outs.

• Adhere to and promote SHEQ group standards.
• Achieve optimum yet safe productivity levels with designated workload.
• Manage all transactional elements of the role, such as breakdowns, services, PDI’s, determining damage and time sheets.
• Demonstrate excellent customer service skills.
• Provide safety observations for any unsafe practice in the depot or on a customer site.
• Keep overdue servicing below 6 % of total fleet in your designated area.
• Keep all training and competencies updated via the PDP skills matrix.
• Provide support outside normal job role as and when required for the Depot and Service Manager.
• Maintain the company vehicle in good condition and stocked with appropriate tools, oils, consumables and safety equipment.
• Seek time to self‑develop (relevant to role) via training platforms, online learning hubs and structured training sessions.
• Provide support for colleagues as and when required and/or when you deem necessary.
• Ensure depot and engineering standards.

• Skills and experience in mechanical or electrical disciplines relevant to the scope of equipment involved in the role.
• Adequate skills for performing competent maintenance routines, whether in field service or depot‑based roles.
• In‑depth skills for competent fault diagnosis, dismantling, repair and testing of the defined equipment type for repair roles.
• Experience in working with generator engines is essential; applications without this experience will not be considered.

• Hold a C and G, NVQ or other recognised professional or vocational qualifications in the relevant technical discipline.
• In‑depth experience in multiple technical disciplines, such as mechanical and electrical.
• Hands‑on experience in service, maintenance, installation and repair of diesel‑driven generators.

• Competitive salary and bonus scheme.
• Company van.
• Overtime available.
• On‑call pay.
• Generous holiday allowance, with options to buy, sell, or carry over holidays.
• Group pension and annual salary review.
• Life assurance and personal accident insurance.
• Christmas shutdown.
• Free onsite parking.
• Employee assistance programme.
• Training and progression opportunities within a family‑run and well‑established company.
• Open‑door policy, encouraging direct communication with management.
• Additional benefits including cycle‑to‑work scheme, employee referral scheme, discounted retailers' scheme, and corporate eyecare scheme through Specsavers.

We are committed to being an equal opportunities employer and welcome applications from all sections of the community.

Any unsolicited CVs sent will be at the agency's own risk and will be considered as 'gifts'. We have no liability for any fee or otherwise. We reserve the right to engage with candidates directly and accept unsolicited CVs as the default position. If recruitment agency assistance is required, we will contact them directly.

The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

Referrals increase your chances of interviewing at Wernick Group Limited by 2x.