Training Solutions Advisor

Astutis Ltd; Cardiff; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading provider of training solutions is seeking a Training Solutions Advisor to join their Cardiff office in a hybrid role. This position involves managing customer enquiries, achieving sales targets, and providing excellent service across multiple channels. Ideal candidates will have experience in sales and customer service, good communication skills, and proficiency with IT systems. The role offers a competitive salary and various benefits including additional holiday purchase and gym memberships.

Benefits

Life assurance

Additional holiday purchase

Subsidised gym memberships

Cycle-to-work scheme

Discount vouchers

Access to wellbeing resources

Qualifications

• Proven ability to achieve sales targets.
• Experience working in training/HSE-related business is a plus.
• Experience working with live chat/web chat is beneficial.

Responsibilities

• Achieve pre‑determined sales targets.
• Manage incoming enquiries and support customers across multiple channels.
• Advise clients on training courses and convert enquiries into bookings.
• Maintain profitability for each course and identify new opportunities.
• Ensure high customer satisfaction and monitor competitors.

Skills

Excellent verbal and written communication skills

Experience in sales and customer service

Proficiency in using multiple IT systems

Goal-driven

Tools

CRM

Office 365

Job description

Astutis Ltd is a leading provider of Health, Safety, and Environmental training and consultancy solutions. As part of Wilmington plc, we combine technical expertise with digital innovation to deliver exceptional learning experiences and customer outcomes. Our mission is to empower organisations and individuals worldwide to create safer, smarter, and more sustainable workplaces.

Training Solutions Advisor – Astutis Ltd (Hybrid / Cardiff Office)

Location: Hybrid, Cardiff office (3 days per week)

Salary: £25k-£30k plus 10% commission

Contract Type: Full Time, Permanent

We are looking for a dedicated Training Solutions Advisor to join our small, office‑based first‑response team in a fast‑paced sales environment, handling UK and International enquiries and supporting learners across the globe. The role requires a customer‑focused individual who thrives on solving problems, engaging with people, and guiding them to the right training solutions.

What We Can Offer You

Hybrid working, life assurance, additional holiday purchase, subsidised gym memberships, cycle‑to‑work scheme, discount vouchers and access to wellbeing resources.

Job Purpose, Tasks and Responsibilities

• Achieve pre‑determined sales targets.
• Manage incoming enquiries and support customers through phone, email, web enquiries, our online Live Chat service and WhatsApp, handling all leads promptly and efficiently.
• Ensure that all new contacts are accurately entered on the CRM and that existing contacts are amended and kept up to date.
• Process course bookings and ensure accuracy in data.
• Advise clients on the appropriate course for their specific needs and convert enquiries from all channels into bookings.
• Follow up on all enquiries in a timely and professional manner and record all correspondence accordingly.
• Maintain profitability for each course as set out in company targets.
• Identify opportunities for new courses.
• Liaise with Account Managers and BDEs to promote open and closed training and consultancy opportunities.
• Liaise with clients for local purchase orders.
• Work within the systems and procedures in place with Astutis Ltd to maintain ISO 9001:2015 accreditation.
• Address any customer complaints compassionately and, where required, escalating to the relevant departments.
• Strive to achieve high customer satisfaction by going above and beyond.
• Monitor competitors, market conditions and product development.
• Be willing to have flexibility with work hours, including public holidays, to provide comprehensive coverage if required.
• Perform any other duties requested by the Training Solutions Manager or Sales Director.

What’s the Best Thing About This Role

Working within a supportive, energetic and knowledgeable front‑line team where you can directly influence customer satisfaction and contribute to revenue growth, while developing strong product and sector expertise.

What’s the Most Challenging Thing About This Role

Balancing high enquiry volumes, maintaining excellent accuracy across systems, and managing interactions across multiple communication channels while meeting sales targets and maintaining exceptional customer service.

To Be Successful in This Role

• Excellent verbal and written communication skills.
• Experience in sales and customer service.
• Proficiency in using multiple IT systems (e.g. CRM, Office 365).
• Goal‑driven.

Nice to Have

• Experience working with live chat/web chat.
• Experience working in training/HSE‑related business.
• Proven ability to achieve sales targets.

Successful candidates must be legally authorised to work in the UK at the start of employment.

Equal Opportunity Statement

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply.