Customer Service jobs in United Kingdom

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. The impact is a more rewarding experience for colleagues and a next‑level experience for customers.

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in‑store online service
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in‑store customers
• Collaborate with other managers to ensure the overall shopping experience of the store
• People management: managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay

Our online teams work early mornings, picking items for deliveries usually taking place from 04:00 – 08:00.

• Previous line‑management responsibilities in a fast‑paced, operational environment
• Provides brilliant customer service and coaches a team to do the same
• Delivers KPIs or other performance indicators
• Can manage disciplinaries, performance issues or other employee‑relations issues
• Leads operations and is comfortable doing this alone in the absence of more senior management

• A track record of delivering brilliant customer service and coaching colleagues to do the same
• Experience leading a team in a fast‑paced, customer‑facing environment – motivation, performance driving, and smooth operations
• Operational leadership skills – responsibility for store operations in the absence of senior managers
• Demonstrated success meeting or exceeding KPIs – sales, availability, customer satisfaction, or colleague engagement
• Has managed employee‑relations issues, including performance and absence management

Salary will be dependent upon your experience as well as the store size, complexity and location.

• Discount card – 10% discount off your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks; increases to 15% at Sainsbury’s every Friday and Saturday and 15% off Argos every payday
• An annual bonus scheme based on performance
• Free food and hot drinks for colleagues in all stores
• Generous holiday entitlement, maternity and paternity leave
• Pension – match 4 – 7.5% of your pension contributions
• Sainsbury’s share scheme – build up investment at discounted rates
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Colleague networks – link with like‑minded people to help fulfil your potential
• Cycle to Work scheme – hire a new bike and cycling equipment, saving on tax and NI
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help colleagues understand and support their role and team effectively. Internal colleague networks ensure representation for everyone, helping us identify and remove barriers. We are proud to offer development opportunities, including mentorship, training and career progression pathways, to help colleagues grow and succeed. We also celebrate diversity through initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

• Mid‑Senior level

• Full‑time

• Finance and Sales
• Retail

Location: Plymouth, England, United Kingdom

Salary: £70,000 – £80,000