Customer and Trading Manager - Convenience

Sainsbury’s Group; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in Bristol is seeking a Customer and Trading Manager to oversee store operations. You will ensure excellent customer service, lead a team, and manage performance in a fast-paced environment. This full-time role offers a competitive salary and a benefits package, including discounts and a pension scheme.

Benefits

10% discount card after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Experience in a fast-paced, operational environment.
• Track record of delivering high customer service standards.
• Ability to manage employee relations and performance.

Responsibilities

• Run day-to-day store operations independently.
• Ensure customer satisfaction and safety.
• Manage a team, including performance and scheduling.

Skills

Customer service

Team leadership

Operational management

Performance coaching

Employee relations

Job description

Customer and Trading Manager - Convenience

Join to apply for the Customer and Trading Manager - Convenience role at Sainsbury's

Overview

Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to day running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management, including performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close-knit networks of convenience stores, you may need to help another store now and then.

What makes a great Customer & Trading Manager

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinary, performance issues or other employee relations matters.
• Leads operations and is comfortable operating alone in the absence of more senior management.

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment — motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — taking responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — sales, availability, customer satisfaction or colleague engagement.
• Has managed employee relations issues, including performance and absence management.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Cycle to Work scheme – hire a bike and cycling equipment, with tax and NI savings.
• Special offers on gym memberships, restaurants, holidays, vouchers and more.

Inclusive workplace

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. If you require any reasonable adjustments during the application or interview stages, please let us know.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance and Sales
• Retail

Note: This refined description keeps the core responsibilities, qualifications and rewards while removing clutter and formatting inconsistencies from the original.