Service Engineer - Multi Skilled

Johnson Controls; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A market-leading security firm is looking for a Multi-Skilled Service Engineer to service fire and security systems including Intruder Alarms and CCTV. The ideal candidate will have experience in the Fire & Security industry and provide exceptional customer service. This role offers competitive salary, career progression opportunities, and various benefits including a company vehicle and generous callout payments.

Benefits

Competitive basic salary

Generous callout payments

Company vehicle

25 days holiday plus bank holidays

Pension plan matching up to 7%

Ongoing training

Qualifications

• Experience in a customer-facing role is essential.
• Valid driving license is required.
• Familiarity with technical maintenance and service standards.

Responsibilities

• Service Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems.
• Deliver outstanding customer service to exceed expectations.
• Manage time efficiently and prioritize tasks effectively.

Skills

Experience in the Fire & Security industry

Customer service skills

Ability to lift and climb ladders

Education

Current relevant industry qualifications (e.g., 18th Edition, NVQ, City and Guilds, BTEC, FIA)

Job description

Multi Skilled Service Engineer – Fire and Security

Why Join our Team?

At ADT, we offer the ideal platform for your career progression, boasting a wide array of opportunities. In addition to exceptional career development, you will benefit from:

• Competitive basic salary with excellent earning potential.
• Optional overtime
• Generous callout payments – the best in the industry.
• Travel Time averaging 3% of basic salary.
• Engineering Commission scheme averaging 7% of basic salary.
• Sales referral incentive scheme.
• Pension plan – we match up to 7%.
• 25 days holiday plus bank holidays.
• Company vehicle, uniform, PPE, tools, and ongoing training provided.
• Industry-leading Health & Safety standards and employee assistance program.
• Averaged team length of service: 20+ years.
• Opportunity to be a valued member of our Winning Team.
• Staff referral scheme up to £2,000.00.
• Rewards and recognition programs.
• Career progression opportunities

What You Will Do

As a Service Engineer, you will service Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems. Our ideal candidate will service fire and security systems to industry standards while providing exceptional customer service with unmatched technical expertise. We seek engineers who can proactively identify and resolve potential issues. This is a fantastic opportunity for a skilled Multi-Skilled Engineer to thrive within a high-performing team, focusing on a specific geographical area, while enjoying the benefits of working for a market-leading brand with unparalleled career growth.

How You Will Do It

• Deliver outstanding customer service to exceed expectations and foster effective relationships with internal and external customers.
• Service devices responsibly and safely to prevent injuries, property damage, and material waste.
• Manage your time efficiently and prioritize tasks effectively.
• Accurately complete engineering work reports, handover certificates/BSIA Certificates, or checklists as needed.

What We Look For

Essential:

• Experience in the Fire & Security industry.
• Valid driving license.
• Ability to lift and climb ladders.
• Previous experience in a customer-facing role.

Preferred:

• Current relevant industry qualifications (e.g., 18th Edition, NVQ, City and Guilds, BTEC, FIA).