Tool Hire Driver / Fitter

MKM Building Supplies Limited.; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading builders' merchant is seeking a Tool Hire Assistant in Chester, England. The successful candidate will ensure excellent customer service, manage tool hire processes, and maintain relationships with customers. Applicants should hold a full, clean driving licence, and possess strong organisational skills. The role offers competitive pay, bonus schemes, and various employee benefits including substantial discounts and pension support.

Benefits

Competitive pay package

Generous discretionary bonus scheme

Substantial staff discounts

Training and development opportunities

Perkbox discounts

Qualifications

• Full, clean driving licence (Class C).
• Valid CPC card.
• Knowledge of Health & Safety legislation.
• Market and product knowledge.
• Ability to work on own initiative.

Responsibilities

• Build and maintain customer relationships.
• Load and unload vehicles safely.
• Process sales orders accurately.
• Represent the company at various locations.
• Coordinate Tool Hire reports relevant to H&S.

Skills

Customer service skills

Organisational skills

Health & Safety knowledge

Education

GCSEs (or equivalent) – Maths & English

Tools

Digital Tachograph card

Job description

MKM Building Supplies

MKM is the leading independent builders’ merchant in the UK. Established in 1995, we have over 1,350 branches and 3,200 employees nationwide. We strive to attract, recruit, retain, promote and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’.

Main Purpose

Assist the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.

Responsibilities

• Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely, and handling technical problems.
• Loading and unloading the vehicle with small plant, tools and alloy towers.
• Process sales orders and delivery schedules accurately and promptly.
• Represent the company and drive to different locations daily to continuously improve customer experience.
• Coordinate all Tool Hire reports, with special attention to Health & Safety.
• Maintain up-to-date knowledge of Tool Hire H&S procedures and keep safety records current.
• Communicate local market issues to the manager to support sales growth plans.
• Process cash payments in line with company procedures.
• Carry out daily and weekly vehicle checks.
• Assist the supervisor with stock management, including checking incoming goods against delivery tickets and participating in stock takes.
• Provide an efficient hire experience, demonstrating exceptional customer service skills.
• Ensure product knowledge is up to date and applied accurately in customer conversations.

Essential Skills, Knowledge and Experience

• Full, clean driving licence (Class C).
• Valid CPC card and Digita Tachograph card.
• Knowledge of relevant Health & Safety legislation.
• A relevant understanding of the market and product knowledge.
• Ability to work on own initiative and as part of a team.
• Flexible and enthusiastic attitude.
• Commitment to delivering great customer experiences.
• Ability to create and maintain successful relationships.
• Strong organisational skills to manage stock.
• Good understanding of the mechanical aspect of servicing and fixing machinery.

Desirable

• GCSEs (or equivalent) – Maths & English.
• Experience in a sales/customer focused role.
• IT literacy.
• HGV driving experience is not essential; newly qualified drivers are welcome.
• Previous experience within the Tool Hire industry.

Benefits

• A competitive pay package.
• Generous discretionary bonus scheme.
• Substantial staff discounts.
• Training and development opportunities.
• Holiday scheme which rewards length of service.
• Perkbox discounts.
• Contributory pension scheme.
• Financial Planning Support.
• Cycle to work scheme.
• Free parking.
• Enhanced Maternity.
• Enhanced Paternity.
• Substantial Employee Discount.
• Employee Assistance Programme.
• Mental Health Support.

This role will involve working alternate Saturday mornings.

Additional Information

Senior level: Entry level
Employment type: Full-time
Job function: Management & Manufacturing
Industry: Building Materials

Location

Chester, England, United Kingdom

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