Customer Service jobs in United Kingdom

Application Deadline: 11 January 2026

Department: Retail - Store Manager

Employment Type: Permanent - Full Time

Location: Bath (Spa Store)

Compensation: £37,250 / year

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.

As a Store and Spa Manager, you'll have the autonomy to develop your people, grow your business, and connect with your customer base – and we’re here to help you to achieve this. You'll be responsible for your shop’s finances, supporting sales, and providing outstanding customer experiences to all those who visit our stores. You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups.

You’ll create and execute your own “top box” goals for the store and team, and ensure that all decisions you make ultimately contribute towards achieving these. You are responsible for constantly reviewing and assessing the progress towards these goals. The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you.

People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic – if you’ve got the drive to push yourself and try different things, you will have our support.

Contract hours: 40 hours

Interview dates: Telephone interviews: 14th January
Trial shifts: weekend of 16 – 17th January

• Managing the finances of your store, from setting an annual budget to driving sales and effectively controlling stock.
• Developing a team of people passionate about customer experience through training, consistent feedback and seeing you lead by example.
• Leading a management team to help you achieve the store's top-box goals.
• Maintaining a beautiful store with effective merchandising, high standards of cleanliness and strong stock management.
• Networking with other stores surrounding, and your communities to enhance guests coming in to the store
• Out-of-the-box thinking to achieve success
• Delegating to your management team in order or achieve the needs of the store.
• Developing yourself as a manager by utilising training budgets, travelling to work with other stores, and working closely with your colleagues around the business.

Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service

Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team.

Teamwork: Leading by example, working with your store to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.

Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.

Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure to lead your team

Problem-solving: Skill in identifying and resolving issues being reactive in finding appropriate solutions, and keeping the shop running efficiently

Organisation: Excellent organisation to keep your store running smoothing and keeping up with stocktake needs, upcoming launches and rota-ing effectively

Employee perks:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver)
• Flexible working

*Please note some of these benefits are based on the length of service

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