Logistics Planner

Thames Water Utilities Limited; Reading; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading utility company in Reading is seeking a Logistics Desk Planner to facilitate work progress and ensure compliance while delivering excellent customer service. The position offers a salary of up to £40,000 per annum, increasing to 30 days holiday with service, along with a contributory pension and health assessments. Candidates should have strong IT skills, experience in fast-paced environments, and a passion for customer service. Apply soon to ensure your chance at this opportunity.

Benefits

26 days holiday plus bank holidays

Contributory pension

Personal Medical Assessments

Wider benefits scheme

Qualifications

• Experience of working under pressure in fast‑paced environments.
• Able to engage with internal and external stakeholders.
• Fully competent at using appropriate Company IT systems and Office software.

Responsibilities

• Facilitating work progress ensuring compliance and cost-effectiveness.
• Delivering high levels of customer service.
• Assisting operational events and pollution incidents as required.

Skills

Understanding of Work Management Processes and Systems

Customer service skills

Attention to detail

Experience in fast-paced environments

Strong IT skills in Microsoft Office

SAP knowledge

Job description

Job title Logistics Planner Ref 43605

Division: Asset Operations & Capital Delivery
Location: Reading – Kemble Court, RG2 6AD
Contract type: Permanent
Full/Part-time: Full-time – 12 hour shift pattern (6:30 to 18:30, 4 days on/4 days off, 3 nights on/7 nights off, etc.)
Salary: Up to £40,000 per annum, depending on experience and skills
Job grade: B
Closing date: 09/01/2026

What you will be doing as a Logistics Desk Planner

• Facilitating work progress and completion according to required time frames, ensuring service is delivered in a consistent and compliant manner that is cost-effective, maximises productivity and is in accordance with Thames and external contractual requirements.
• All work sent to contractors must be fully compliant with all traffic management legislation to avoid fixed penalty notices and reduce permit costs.
• Deliver the highest levels of customer service, enhancing customer experience in line with the customer experience statement – Trust, Easy, Care model.
• Support operational events and pollution incidents as required.
• Responsible for the allocation of equipment and services to the wholesale operations to enable remedial intervention and proactive work to be completed.
• Assess and investigate issues to ensure the right equipment is issued on time and to specification.

What you should bring to the role

• Understanding of Work Management Processes and Systems.
• Fully competent at using the appropriate Company IT systems and Office software.
• Experience of working under pressure in fast‑paced environments, meeting demanding targets.
• Passionate about providing excellent customer service and able to engage with internal and external stakeholders.
• Excellent attention to detail and strong IT skills in Microsoft Office and, ideally, SAP.

What’s in it for you?

• Offering up to £40,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Contributory pension – Defined Contribution, maximum of 12% – 2x employee contribution.
• Personal Medical Assessments – open to all once a year.
• Wider benefits scheme, including our benefits hub, packed full of offers and information to save you money and support your well‑being.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.