Service Team Manager

Cooks Motor Group; Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

A reputable automotive group in Coventry seeks a Service Team Manager to lead and motivate a team in their aftersales department. You will ensure exceptional customer service while driving performance and productivity. The ideal candidate has automotive experience, strong organisational skills, and an open leadership style. Join a growing company dedicated to delivering outstanding experiences and enjoy comprehensive benefits including annual leave, discounts, and development opportunities.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

24/7 access to healthcare professionals

Paid day to volunteer

Qualifications

• Experience within the automotive industry is essential.
• Excellent organisation skills, with experience in high-level reporting.
• Experience working in an agile environment.
• An open and approachable leadership style.

Responsibilities

• Lead, manage and motivate a team of automotive professionals.
• Drive a high performance culture.
• Oversee the service division, managing resource levels.
• Accurately produce dealership reporting.
• Support the dealership to achieve high levels of customer satisfaction.

Skills

Experience within the automotive industry

Excellent organization skills

Experience in high-level reporting

Leadership and coaching experience

Agile working experience

Job description

Service Team Manager – Mercedes-Benz Coventry

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Service Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
• Drive a high performance culture, ensuring performance is rewarded and underperformance is managed
• Oversee the service division, managing resource levels and productivity
• Accurately produce dealership reporting, in line with group reporting frameworks
• Support the dealership to consistently achieve high levels of customer satisfaction

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Experience within the automotive industry is essential.
• Excellent organisation skills, with experience in high-level reporting.
• Experience working in an agile environment, where you have responded quickly to changing business needs.
• An open and approachable leadership style, with experience in leading, motivating, and coaching managers.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us

just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.