Customer Experience Assistant (Dougies Goodies)

Dougies Goodies; Ballymena; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known bakery in Ballymena is seeking a Customer Service Assistant to provide exceptional service to customers over the phone and email. The role involves processing orders through Shopify and creatively editing images for custom cakes. Ideal candidates will bring excellent communication skills and a passion for customer care. Join the team to create sweet memories together with our delightful products!

Qualifications

• Previous experience in customer service roles is a bonus, but passion for our product and customers is key.
• Familiarity with Shopify or similar e-commerce platforms is advantageous.
• Creative flair and enthusiasm for image editing and design.

Responsibilities

• Assist customers over the phone and via email with enquiries, orders, and feedback.
• Process orders accurately and efficiently using Shopify.
• Handle customer concerns and issues with care.

Skills

Excellent communication skills

Customer service experience

Creative flair

Ability to thrive in fast-paced environments

Tools

Shopify

Job description

About Dougies Goodies Bakery:

At Dougies Goodies Bakery, our vision is "To pink up the world, one layer at a time". Whether it’s our famous buns or our custom cakes that turn any celebration into a party, we’re all about baking up joy and creating moments worth savouring.

Job Description:

Are you a people person who loves making connections, whether it's over the phone or through email? Join our team at Dougies Goodies Bakery as a Customer Service Assistant! In this role, you'll be the friendly voice on the other end of the line and the helpful presence in our customers' inboxes, providing top-notch service and ensuring every interaction is as delightful as our treats. Plus, if you've got an eye for design and love bringing creative ideas to life, we've got some custom cake prints waiting for your special touch!

Key Responsibilities:

1. customers over the phone and via email, providing assistance with enquiries, orders, and feedback.
2. Process orders accurately and efficiently using Shopify, ensuring all details are captured flawlessly.
3. Share your passion for our bakery delights by offering recommendations and answering questions.
4. Handle customer concerns and issues with care, turning any negative experiences into positive ones.
5. Use your creativity to edit and enhance images for custom cake prints, making each one a masterpiece.
6. Collaborate with our bakery team to bring custom cake designs to life, ensuring they exceed customer expectations.
7. Bring your positive attitude and willingness to learn to every shift, helping us create a welcoming atmosphere for all.

Qualifications:

• Previous experience in customer service roles, is a bonus, but passion for our Product and Customers is key.
• Familiarity with Shopify or similar e-commerce platforms is advantageous.
• Excellent communication skills and a passion for providing exceptional service.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Creative flair and enthusiasm for image editing and design.
• Flexible availability, including weekends and holidays.
• A can-do attitude and a genuine desire to make every customer's day a little sweeter.

Ready to join the Dougies Goodies Bakery family? We can't wait to welcome you aboard! To apply, simply send us your CV and a brief message telling us why you'd be a perfect fit for this role. Let's create some sweet memories together!