Customer Contact Apprentice

Norwich Regeneration Company; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government organization in Norwich is seeking an apprentice to join their customer contact team. The role involves assisting residents and businesses while undergoing training as a customer service practitioner. Key skills include IT confidence, good communication, and the ability to thrive in a dynamic environment. This position offers a great opportunity to build a professional career in local government with a focus on teamwork and personal development.

Qualifications

• Confidence in the use of IT including digital services that customers use.
• Understanding of good customer services.
• Good verbal and written communication skills.
• Ability to work effectively in a pressurised, fast moving environment.

Responsibilities

• Work as part of a customer contact team helping residents, businesses and visitors.
• Fulfil individual targets to contribute to team performance.
• Provide customers with advice and support to access services online.

Skills

Confidence in the use of IT including digital services

Understanding of good customer services

Good verbal and written communication skills

Ability to work effectively in a pressurised, fast moving environment

Education

English and Maths GCSE at grade C/4 or above, or equivalent qualification

Job description

Our apprenticeship programme offers a great route into a professional career in local government customer service and administration. You’ll be working as a member of our customer contact team helping our city’s residents, businesses and visitors.

No two days are the same, so we are looking for someone who is flexible, able to work to tight deadlines and ensure that you can get jobs done as part of a team, but also working independently.

As part of part of the apprenticeship you willundertake a customer service practitioner level 2 training programme.

Leading Digital

• Be central to our digital first approach. Learn to provide customers with advice and support to enable them to access our services online.

Teamwork and Continuous Improvement

We will help you develop your skills to:

• work as part of a team, providing support to colleagues to contribute to enhanced team performance
• develop productive working relationships with colleagues and stakeholders
• identify and communicate issues to provide continuity of service and consistency of output
• Work collaboratively and support other colleagues (as required) to deliver Team Plans and Corporate Plan.

Performance Management

• Fulfil individual targets to contribute to team performance. Deliver the service in accordance with key performance indicators and service standards.

Required Skills

• Confidence in the use of IT including digital services that customers use.
• Understanding of good customer services.
• Good verbal and written communiation skills.
• Ability to work effectively in a pressurised, fast moving environment.

Qualifications

• English and Maths GCSE at grade C/4 or above, or equivalent qualification.