Vehicle Inspections Telesales Agent

RAC; Walsall; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading vehicle service provider in Walsall is seeking a Telesales Advisor to join their Vehicle Inspections Team. This full-time role offers a salary of £25,369.80 per annum plus bonus eligibility. You will identify and convert sales opportunities, provide exceptional customer service, and support operational growth. Ideally suited for individuals with sales experience and strong communication skills, this position includes comprehensive training and numerous benefits such as a pension scheme and free breakdown service.

Benefits

Bonus scheme eligibility

Group Personal Pension

Life Assurance

Family leave support

24/7 confidential personal support

Car salary sacrifice scheme

FREE RAC Ultimate Complete Breakdown Service

Discounts via Orange Savings

FREE onsite parking

Colleague Share Scheme

Qualifications

• Experience in sales and customer service environments.
• Driven to achieve sales and service targets.
• Positive mindset, resilient under pressure, and confident decision-making.
• Strong administration and organization skills with attention to detail.
• Excellent communication and interpersonal skills with a professional telephone manner.
• Problem-solving ability and competence in Microsoft Office applications.

Responsibilities

• Identify and convert vehicle inspection sales opportunities to exceed targets.
• Maximize opportunities through inbound calls, outbound follow-ups, and web enquiries.
• Deliver exceptional customer service and product knowledge to match customer needs.
• Work collaboratively with colleagues to share best practices and ensure consistency.
• Handle objections confidently, positioning product benefits to secure sales.
• Stay up to date with product knowledge, FCA compliance, and essential learning.
• Contribute to continuous improvement with ideas that drive growth.

Skills

Sales and customer service experience

Positive mindset

Resilience under pressure

Strong administration and organization skills

Excellent communication skills

Problem-solving ability

Competence in Microsoft Office

Job description

About The Role

🚗 Telesales Advisor – Vehicle Inspections

📅 Start Date: 29th January 2026 💰 Salary: £25,369.80 per annum + bonus eligibility⏰ Hours: 40 per week, full-time🕒 Shifts: Fully flexible across Monday–Saturday on a rotating basis

• Mon–Fri: 08:00–16:30 / 09:00–17:30 / 09:30–18:00
• Sat: 09:00–17:30 (rotating 1 pre month | with rest days)
• Location: Office-based at Bescot

Training

You must be able to commit to two weeks full-time training (Mon–Fri, 09:00–17:00).

Do you know how to deliver an exceptional customer experience?

Have you worked in a Sales Contact Centre Environment? Join our Vehicle Inspections Team at RAC and become our next Telesales Advisor!

What you’ll do

• Identify and convert vehicle inspection sales opportunities to exceed targets
• Maximise opportunities through inbound calls, outbound follow-ups, and web enquiries
• Deliver exceptional customer service and product knowledge to match customer needs
• Work collaboratively with colleagues to share best practice and ensure consistency
• Handle objections confidently, positioning product benefits to secure sales
• Stay up to date with product knowledge, FCA compliance, and essential learning
• Contribute to continuous improvement with ideas that drive growth

Benefits

At RAC, we reward your commitment with more than just a salary:

• Bonus scheme eligibility
• Group Personal Pension (up to 6.5% matched contribution)
• Life Assurance (2x basic salary, 4x for pension members, flexible up to 10x)
• Family leave support and flexibility
• 24/7 confidential personal support service for you and household members (16+)
• Car salary sacrifice scheme (after 12 months, including EV options)
• FREE RAC Ultimate Complete Breakdown Service from Day One
• Access to Orange Savings – discounts on retailers, supermarkets, holidays, tech, and more
• FREE onsite parking
• Automatic enrolment into our Colleague Share Scheme – Owning it Together

What we’re looking for

• Experience in sales and customer service environments
• Driven to achieve sales and service targets
• Positive mindset, resilient under pressure, and confident decision‑making
• Strong administration and organisation skills with attention to detail
• Excellent communication and interpersonal skills with a professional telephone manner
• Problem‑solving ability and competence in Microsoft Office applications

This role is perfect for someone who is driven to delight customers and ensure a smooth journey throughout.