Customer Service Assistant jobs in United Kingdom

We are a technology delivery partner, offering a unique service in the undiscovered sweet spot between consultancy and capability development. We do that by freeing our customers from dependency in everything we do. We free them from relying on external sourcing by delivering on their complex technology challenges at pace with expert teams and eliminate their dependence on suppliers by creating the in-house technical capability they’ll need to build tomorrow.

As Client Partner, you will help build our market share by selling Tecknuovo's transformational services that drive measurable outcomes to our customers. You will identify, build, and nurture lasting relationships with new and existing customers and partners, and work closely with organizations and your network to create a portfolio of business opportunities to increase customer value and drive revenue growth through our associate model. You will guide these opportunities from inception through to design and implementation, using a collaborative approach and provide leadership and support to other members of the Engagement Hub and wider HQ team, ensuring commercial outcomes are delivered for both Tecknuovo and our customers, always aligning with our Values.

Your role involves helping to shape and deliver a strategy and operating model that focuses on customer success and ensuring zero dependency on us, with our customers. You also have a strong desire to learn about the growing technology landscape and use this knowledge to create an exciting and engaging customer message. To thrive in this role, you will keep Tecknuovo at the forefront of industry trends, be informed of the competitive landscape, and continually improve our brand in the marketplace. When you are not delivering outstanding value to our clients, you will have the chance to provide thought leadership to technical communities to help build awareness around the best practices we are looking to implement across Tecknuovo’s practices.

• Exceptional communication skills, creating trust through authenticity and knowing when to react and challenge.
• Out of the box thinker who can look beneath the surface of things, ideate, and rapidly identify and solve impediments to delivery.
• Ability to work at a fast pace to meet client and Tecknuovo expectations, adapting to changing requirements quickly and with resilience.
• Ability to work collaboratively as well as alone; able to prioritise workload and safely context switch in a busy role.
• Natural ability to lead by example and coach others through development.
• Self‑starter who requires little direction.
• A deep passion for technology.

• Generate continued and increased demand for Tecknuovo's consulting services within current customer accounts by developing trust, delivering value, and sharing a deep understanding of strategic business initiatives.
• Collaborate with other Hubs and customer teams to design and deliver service approach for new programmes, driving this through to the onboarding of programme teams.
• Execute and develop a strategic sales plan and account plans to evolve and grow the current account base and acquire key new accounts or segments.
• Build and manage relationships with decision‑making CXO‑level executives as well as IT decision‑makers, influencers and business stakeholders.
• Ensure Hub activities are building towards North Star business objectives.
• Assist with the development of use cases, collateral, formal case studies and press releases highlighting Tecknuovo delivery successes.
• Design and deliver on SOWs.

• Proven understanding of technology consulting and business growth experience, selling professional & consulting services within large enterprise customers.
• Proven track record of delivering consulting outcomes, via either solution or service design, demonstrating ability to ideate and co‑create problem statements with customers and carry this through to scoped SOWs.
• Proven experience in building and managing strong relationships with stakeholders across various seniority levels.
• A proven track record of obtaining and exceeding revenue targets, building out a portfolio across multiple customers.
• Direct account management and leadership, owning relationships within customer base and accounts, as well as accountable for growing net new business.
• Experienced across both public and private sector.
• Ideally, via service, partnership or employment – experience of fast growing scale‑up businesses and understanding of the growth & innovation mindset and working style.

• A minimum of 27 days of annual leave, as well as your birthday off.
• Private medical insurance including medical, optical and dental cover.
• Comprehensive life assurance.
• Office space located in the heart of London with access to the building’s premium wellness facilities.
• Annual allowance for personal and professional training to fuel your career growth.
• Contribution to your pension fund.

• Make genuine connections.
• Have the courage to act.
• Embrace the pace.
• Move information freely.
• Be curious, always.

At Tecknuovo, we’re committed to providing and creating an inclusive, barrier‑free recruitment process and working environment for everyone. We are a Disability Confident Committed employer. We want to hear from you if you require any reasonable adjustments during your recruitment process. Please email bedifferent@tecknuovo.com to let us know how we can support you through the process.

• Mid‑Senior level

• Full‑time

• Business Development and Sales
• IT Services and IT Consulting