Customer Service Representative

Intersafe; Telford; On-site; GBP 25,000; Full time

Job summary

A service-oriented company located in Telford is seeking a Customer Service Advisor to provide exceptional customer support and maintain communication records. The ideal candidate will excel in communication skills, have a strong telephone manner, and be organized. This full-time role offers a salary of £24,570 per annum, with various benefits including 31 days holiday and a pension scheme.

Benefits

31 days holiday, rising to 38 after longer service

Pension & Life Assurance Scheme

2 fully paid community volunteering days each year

Referral Scheme

Opportunity for career break after 3 years of service

Qualifications

• Must be able to articulate messages effectively.
• Experience in customer service is preferred.
• Must possess good telephone manners.

Responsibilities

• Provide customers with the highest level of experience.
• Update and maintain customer records.
• Support sales teams alongside customer communication.

Skills

Excellent communication skills

Ability to build trust

Organizational skills

Attention to detail

Customer rapport skills

Tools

SAP

Job description

Find your career possibilities# Customer Service RepresentativeOffer published 16 Stunden 5 Minuten agoTelfordCS - Customer ServicesFull time**Customer Care Advisor****Location: Donnington- Telford****Salary: £24,570K per annum****Mon- Fri- 9am-5.30pm.****Full time- Permanent****Office Based Role.**As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service**As a Customer Service Advisor, you will be responsible for:*** Providing customers with the highest level of customer experience* Be able to work to deadlines, whilst providing a quality customer service* Updating and maintaining the customers records on an ongoing basis.* Provide support to sales support to our field based and inside sales teams* Promote products on call, in line with relevant promotional activity.**The ideal Customer Service Advisor will:*** Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues* Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.* Have the ability to work as part of a team and achieve common goals* Be highly organised with excellent attention to detail* Be computer literate* SAP experience, (desirable)As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.We’re committed to the wellbeing of all our staff and to the sustainability of our environment.Agency CV’s will not be accepted.#INDMPUK