GUCCI Client Advisor

Gucci Group; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury fashion brand is seeking a Client Advisor in Birmingham to provide unique customer experiences and achieve sales targets. The ideal candidate has experience in luxury fashion or hospitality, a passion for fashion, and fluency in English. This full-time position offers the chance to work in an exciting and fast-paced environment, making a real difference for clients.

Qualifications

• Some experience in luxury/fashion brand or hospitality.
• Proven record in achieving sales targets.
• Passion for luxury fashion.

Responsibilities

• Achieve sales and service KPIs by analyzing performance data.
• Maximize sales with effective cross- and upselling.
• Create engaging and emotional client experiences.

Skills

Sales and service KPIs achievement

Cross- and upselling techniques

Client relationship building

Styling knowledge

Fluency in English

Job description

Client Advisor

Gucci Birmingham, England, United Kingdom

Summary
Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

We are looking for a Client Advisor to join our team in Birmingham on a full‑time permanent contract. Your role is about offering every customer a unique and personalized experience, turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Key Accountabilities

• Achieves individual sales and service KPIs by effectively using available data/systems to better understand own performance and sales opportunities.
• Effectively uses cross‑ and upselling techniques to maximize sales opportunities.
• Creates an engaging and emotional client experience, offering best‑in‑class service. Hosts the client in line with hospitality guidelines and welcome techniques.
• Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store.
• Combines styling knowledge with the ability to mix‑and‑match products to best serve the client.
• Develops local and international client base and seeks to recruit and develop top clients.

Key Requirements

• Some experience working in a high‑end luxury/fashion brand or hospitality.
• Proven track record in achieving sales targets and developing clients.
• Passion for and sound knowledge about Gucci and luxury fashion.
• Works productively in a high‑pressure, fast‑paced environment.
• Fluent in English; any additional languages would be a plus.
• Ability to work varied hours/days, including weekends as needed.

Job Type: Regular

Start Date: 2026‑01‑01

Schedule: Full time

Organization: Gucci Ltd.