Customer Service Adviser jobs in United Kingdom

Are you passionate about IT projects and delivering cutting-edge solutions? Do you want to join a high performing and talented team to drive success? If so, we have the perfect opportunity for you!

At Air IT, we’re looking for a Professional Services Engineer to take charge of technical project delivery, ensuring seamless implementation and top-tier customer satisfaction. You’ll work closely with our Project Management Office to plan, execute, and complete IT projects on time and to the highest standards.

• Deliver IT system migration and infrastructure refresh projects for SME businesses.
• Deploy key IT infrastructure from the ground up. Including network equipment and server installations.
• Microsoft 365 deployment/migration projects including Entra ID, virtual servers & firewalls, Microsoft Intune for MDM/MAM and Conditional Access.
• Collaborate with the PMO to schedule and manage customer projects smoothly.
• Collaborate with our Technical Pre-Sales/Solutions Architecture teams to facilitate project design and implementation plans.
• Provide comprehensive handovers to our Service Desk upon project completion.
• Maintain accurate project records within our CRM system
• Creation and maintenance of site documentation and knowledge base articles/SoP documents.

• Proven track record in IT project delivery
• Expertise in Microsoft Azure Active Directory / Microsoft Entra ID & Active Directory Domain Services configuration.
• Skills in virtualisation technologies including Microsoft Hyper-V & VMware.
• Proficiency in Microsoft Windows Server stack (2008 to 2025), with proven ability in key server roles such as ADDS, DNS, DHCP, Group Policy, NPS and DFS Management.
• Microsoft Exchange administration & migration experience – On-premise and Exchange Online with 365.
• Strong network infrastructure knowledge, including, but not limited to: Sophos SG/XG series firewalls, SonicWall Series firewalls, Ubiquiti Unifi switching and access points, HP Aruba switching.
• High-level understanding of network topologies from simple single LAN’s to complex multi-VLAN environments.
• Design, deployment, planning & real-world experience in Business Continuity & Disaster Recovery platforms including Datto, Veeam, StorageCraft and Altaro.
• Experience in the mass deployment of end user devices, such as laptops, desktops, thin clients & mobile devices – Mainly Microsoft, Apple, and Android operating systems.
• Familiarity with Storage Appliances (SAN’s), Mimecast, Sophos, SonicWall, Cisco Meraki, Secured Access Control (CA), Managed Print & EDR solutions.
• Comprehensive experience in complex system migrations and infrastructure overhauls in both on-premises & cloud architectures, managed from start to finish both singlehandedly and working as part of a team for large scale projects.
• Excellent communication and customer service skills.
• A valid driving license for on-site project work.

We are a team that radiates strength, constantly evolving in our next phase of evolution. A big focus for us is growing together and we believe that fantastic opportunities for personal growth are key to this; we recognise offering job security, career progression, along with help and support are key to this growth, for employees and the business alike. A sneak peek will show you that we also put an emphasis on the fun side of our business, celebrating the commitment and hard work our teams put in day-in day-out.

Joining Air IT means unlocking a world of perks and opportunities, including:

• Hybrid working options for a better work-life balance
• 25 days annual leave plus bank holidays
• Continuous learning and development with access to industry-recognised certifications
• Cycle to work scheme and technology vouchers
• Enhanced family leave
• Celebration day - an additional day off each year to celebrate an occasion important to you
• Salary sacrifice pension
• 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
• Company social events and competitions
• Discount and Cashback Scheme
• Group Income Protection
• Life Insurance
• EAP and Virtual GP Service

If you’re ready to take your IT career to the next level, we’d love to hear from you! Apply today and become part of our innovative and forward-thinking team.

Apply now and let’s build the future together!