Field Service Engineer - Birmingham

Baxi Heating UK Limited; Remote; GBP 37,000 - 44,000; Full time

Job summary

A leading heating solutions provider is seeking a skilled Field Service Engineer based in Birmingham. You will manage daily appointments, handle diagnostics, repairs, and ensure customer satisfaction. The ideal candidate must hold a Domestic Gas ACS Certification and have a strong background in gas boiler servicing. Competitive salary and a fully stocked VW Transporter van are offered. This role promotes diversity and inclusion within the workplace.

Benefits

Bonus Scheme

Fully stocked VW Transporter van

Pension Scheme

Up to five working weeks holidays

Employee discounts

Qualifications

• Hold domestic Gas ACS Certification or equivalent.
• Full Driving License is required.
• Background in servicing, repair, and maintenance of gas boilers.

Responsibilities

• Visit customers' properties for diagnostics and breakdowns.
• Provide excellent customer service through effective communication.
• Manage workload of daily appointments via tablet device.

Skills

Customer Service

Gas Diagnostics

Effective Communication

Education

Domestic Gas ACS Certification

Tools

Tablet Device

VW Transporter van

Job description

1. Provide the best possible experience on our site 2. Collect statistics to optimize site functionalityand for details on how your personal data is processed, please review our .Field Service Engineer - Birmingham page is loaded## Field Service Engineer - Birminghamremote type: Fully remotelocations: UK Homebasedtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R102776**FIELD SERVICE ENGINEER****Location:** **Birmingham****Postcodes: B (any)*** Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.* You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.* You will be capable of delivering excellent customer service and top-quality solutions.* Whilst full product training will be given, you will be confident in your diagnostics skills.**On a daily basis you’ll be responsible for:*** Visiting customers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.* Providing excellent customer service through effective communication* Manage your workload of daily appointments via a tablet device* Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.**About you:**We want to make sure you’re set up for success in our mission. To be successful in your application you’ll need to;* Hold domestic Gas ACS Certification or equivalent* Full Driving License* A background in servicing, repair and maintenance of gas boilers**What we offer:****Salary**: £43,673.99* Bonus Scheme* Fully stocked VW Transporter van* Pension Scheme* Up to five working weeks holidays* Option to buy extra holidays* Employee discounts**\*PLEASE NOTE – Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.**At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.