Customer Service Adviser jobs in United Kingdom
Remote Lead Service Designer — NHS Digital Transformation
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Lead Service Designer
Job summary
A leading recruitment firm is seeking a Band 8A NHS Lead Service Designer for a fully remote role supporting NHS digital transformation. The role entails leading user-centred design activities, managing junior team members, and ensuring quality service delivery. Applicants should have proven experience in a similar position and excellent stakeholder engagement skills. This contract role offers £300 per day for an initial 6-12 months.
Qualifications
- Proven experience as a Lead Service Designer or Senior User Researcher.
- Hands-on experience with end-to-end user research and analysis.
- Experience working in healthcare or public sectors.
Responsibilities
- Lead complex service design activities across digital health projects.
- Manage and coach junior researchers and designers.
- Conduct in-depth user research and shape service improvements.
Skills
Band 8A NHS Lead Service Designer
Salt Search
Band 8A NHS Lead Service Designer. Location: Fully Remote. Rate: £300 per day (Inside IR35). Contract: 12 months initially, with strong potential to extend. We are seeking a skilled and experienced Lead Service Designer to support a high-impact NHS digital transformation programme. This is a Band 8A role suited for professionals who are confident in leading user-centred design in complex healthcare settings.
- Lead the planning and delivery of complex service design activities across digital health projects.
- Manage, coach and mentor junior researchers and designers, embedding best practice and user-centred methods across teams.
- Shape end-to-end service design by conducting in-depth user research, mapping journeys and aligning digital services to user needs.
- Champion inclusive and accessible design, ensuring engagement with diverse user groups.
- Work with Agile multidisciplinary teams, influencing service improvements and ensuring quality across outputs.
- Support delivery teams in understanding behavioural data and evidence to shape service improvements and strategic decisions.
- Play an instrumental role in driving cultural change across the organisation through stakeholder engagement and user advocacy.
- Proven experience as a Lead Service Designer or Senior User Researcher in digital environments.
- Strong understanding of Agile, user-centred design and service transformation methods.
- Hands-on experience with end-to-end user research and analysis, journey mapping, and service blueprinting.
- Expertise in collaborating with cross-functional teams including product owners, developers, policy teams and delivery managers.
- High-level stakeholder engagement and communication skills, with ability to simplify complex findings.
- Strong documentation, facilitation and coaching skills.
- Experience working in healthcare, public sector or similarly regulated environments.
- NHS or healthcare digital programme experience.
- Experience supporting implementation of GP service delivery tools or national digital health services.
- Familiarity with CA-SPA, Email Connect, or Integration Hub platforms.
- FEDIP Senior Practitioner or similar recognised UX/Research certification.
- Job Reference: JO-2507-355130
- Salary: £0.00 – £300.00 per day
- Salary per: day
- Job Duration: 6-12 Months
- Job Start Date: ASAP
- Job Industries: Senior Appointments Technology
- Job Locations: Greater London
- Job Types: Contract
Greater London
Thu, 24 Jul 2025 04:56:44 GMT
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