Customer Experience jobs in United Kingdom

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.

Decagon is opening our third office in London and looking for a Recruiter to build it from the ground up. As a Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.

• Partner with company leaders and Co-Founders to build our London team
• Think outside of the box to engage with and close top talent
• Build and optimize interview processes for speed and efficiency
• Operate with a one team mindset in meeting bold team wide hiring goals

• Have 7+ years of experience in a full-cycle recruiting role
• You’ve built and scaled top talent teams in competitive markets
• An effective communicator and adept at building strong partnerships with stakeholders and candidates alike
• You’re comfortable navigating ambiguity and a fast paced environment

• Bring deep knowledge of the AI talent landscape and a network of top-tier candidates
• Use data proactively to unblock hiring challenges and inform decision-making
• Have a sharp eye for talent and a clear philosophy on what separates the exceptional from the great

£120k - $150k + equity